topic Re: Warranty waterdamage in XPERIA archive

Warranty waterdamage

XperiaZ2dude — Fri, 26 Dec 2014 13:58:04 GMT

Hello,
I have got the xperia z2 a few days ago, and I want to test if I can put the phone in a bowl filled with water. I've heard from different forums that the phone isn't as waterproof as sony says, and if the phone brakes because of water damage there is no warranty. Is this true? Is it safe to test if it's waterproof at home? Or should I go to a Sony store and test it there? (so they can see that all the flaps are closed when I'm testing it)

I hope you can help me,

A Dutch guy

Re: Warranty waterdamage

Thommo — Fri, 26 Dec 2014 14:02:31 GMT

The trouble is that most or almost all will not have closed the flaps correctly and then the rest jump on the band wagon and say the same thing - If you have ever seen these phones then you will see that this was user error hence warranty void but by all means take it to the place of purchase or contact Xperia care to arrange a water test via a service centre http://www.sonymobile.com/global-en/support/contact-us/

Re: Warranty waterdamage

XperiaZ2dude — Fri, 26 Dec 2014 15:14:43 GMT

Thanks! I bought the phone on a website that doesnt have a local store.It isn't possible to test it at the place of purchase. How can I do a water test by contacting xperia care?

Re: Warranty waterdamage

Thommo — Fri, 26 Dec 2014 15:50:01 GMT

They maybe able to direct you to the nearest service centre

Re: Warranty waterdamage

Thommo — Fri, 26 Dec 2014 15:53:06 GMT

or I've heard members recording a water test to prove that any damage incurred isn't due to misuse but should you choose to record you will have to show the phone working before submerging it, However this can be misconstrued as the damage may occur after recording from misuse and you could claim it was not apparent after a water test