topic Re: Sony xperia J is not booting after update in XPERIA archive

Sony xperia J is not booting after update

jasmer — Mon, 22 Dec 2014 06:55:34 GMT

i was trying to update experia j.. evrything ws okay til it flashed the download icon with the yellow triangle and exclamation mark in it... i don't know if it finished updating.. i wasn't able to use PC companion either so my PC didn't recognize the phone when i connect it using USB. I tried the power button and volume up button pressed simultaneously but with no success... please help..

Re: Sony xperia J is not booting after update

Hampus — Mon, 22 Dec 2014 07:59:34 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like the update failed. I suggest that you try to perform a software repair on your phone via PC Companion:
http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Sony xperia J is not booting after update

jasmer — Mon, 22 Dec 2014 08:44:14 GMT

hi... i'm stuck in the prepare options.. the part where you connect the phone with the PC, the next button won't be enabled...

Re: Sony xperia J is not booting after update

Hampus — Mon, 22 Dec 2014 11:53:31 GMT

PC Companion should go to the next step automatically if you connect the phone correctly. Make sure that it's completely off by removing the battery > Before you connect the phone, hold the volume down button and keep hold it down while connecting.

Re: Sony xperia J is not booting after update

jasmer — Mon, 22 Dec 2014 13:50:09 GMT

still no luck...

Re: Sony xperia J is not booting after update

Hampus — Mon, 22 Dec 2014 14:32:20 GMT

You can always try to perform the software repair from another computer to see if this can help. Otherwise, you may need to visit a service center to have your phone examined by a technician. I suggest that you contact your local support team for further information about how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/