topic Re: Blank black screen on Z3 in XPERIA archive

Blank black screen on Z3

Markybean — Sun, 02 Nov 2014 23:30:16 GMT

Hi I'm with Xperia Z3 , 3 days ago.. Last night it turns completley blank black screen while in the process of updating an app. Have tried to hit the reset button and the volume up and powerbutton trick but it doesnt work.I cant see any logo or splash screen. Now, I'm deciding to visit the store bought it and see what they can do. Can they possibly replace my phone or will just fix the issue?.. I'm afraid my important pictures can't be recovered
Really bad experience for my first android phone from a long time windows phone user

Re: Blank black screen on Z3

Thommo — Sun, 02 Nov 2014 23:49:09 GMT

When you hold the volume up and power buttons do you receive any vibration feedback? you should receive 3 - If you feel 1 then keep those buttons held down untill you feel 3 then try starting your phone

Re: Blank black screen on Z3

Markybean — Mon, 03 Nov 2014 00:32:38 GMT

Yes It just turns off after 3 vibrates. Still blank black screen

Re: Blank black screen on Z3

Uliwooly — Mon, 03 Nov 2014 00:33:41 GMT

Please contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Blank black screen on Z3

Markybean — Tue, 11 Nov 2014 00:19:31 GMT

My phone was replaced. I did go to a Sony Service Center and ask for a Technical Report Assessment and then go to the Store where I bought my Phone.

Re: Blank black screen on Z3

Uliwooly — Tue, 11 Nov 2014 01:24:58 GMT

Great news

Re: Blank black screen on Z3

Cpolley — Fri, 20 Feb 2015 19:37:13 GMT

I have now got the same problem with my z3 going to take it back to the shop if they can't replace it i will send it to Sony for repair

Re: Blank black screen on Z3

evil-bluto — Sat, 17 Oct 2015 22:01:08 GMT

Just had this isue for the first time in the (almost exactly) 1 year that i've had my z3.

It pulsed 3 times and then restarted. Thanks for the tip!