topic Re: Sony Z3 compact tablet a lousy tablet in XPERIA archive

Sony Z3 compact tablet a lousy tablet

JoeNg — Mon, 15 Dec 2014 12:26:05 GMT

Bought the Z3 compact tablet during the late Nov PC show. Using it for less than 2 weeks, then there is problem with the display. The so call TRILUMINOS display, what a lousy tablet. Regret getting it, should have bought Samsung or Apple Ipad. Those getting Sony should think twice.

Re: Sony Z3 compact tablet a lousy tablet

Hampus — Mon, 15 Dec 2014 13:13:53 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Unfortunately, I can't pinpoint what the problem is that you experience. Could you please elaborate?

Re: Sony Z3 compact tablet a lousy tablet

JoeNg — Mon, 15 Dec 2014 13:39:53 GMT

My tablet is now in the Sony workshop for repair. I haven't received my waiting for repair tablet. Using this tablet for less than 2 weeks, there is a white horizontal line at the bottom of the display. Sure a unreliable tablet. Likely won't bought Sony items anymore.

Re: Sony Z3 compact tablet a lousy tablet

Phy — Mon, 15 Dec 2014 17:27:11 GMT

Sorry to hear about your experience. You did the right thing to take it in for repair. As for the users, I don't think there is much we can do for you here except maybe advise you to keep in contact with Sony Xperia support regarding your repairs. Good luck.

Re: Sony Z3 compact tablet a lousy tablet

Phy — Mon, 15 Dec 2014 17:27:24 GMT

Sony Xperia Support
http://support.sonymobile.com/global-en/contactUs/

Re: Sony Z3 compact tablet a lousy tablet

JoeNg — Thu, 18 Dec 2014 07:58:51 GMT

Call to check the status of my tablet, when I send it for repaired, they said it would take 5-10 days, when call them up, they now said it would take at least 2 weeks, **bleep** angry. What kind of service is this. Better think twice before buying SoNY products again.

Re: Sony Z3 compact tablet a lousy tablet

Uliwooly — Fri, 19 Dec 2014 03:04:23 GMT

@JoeNg watch your language. So the issue is that you had a defective tablet and I don't know about your country but here in the USA you could get your money back or at least a new unit ( restrictions apply), with that said, you are upset bc your local Xperia Care is waiting for the parts to fix your tablet, assuming that apple and or Samsung will have all parts ready? Cone on, contact your local Xperia Care and let them know how you feel, this forum is for us, users to help each other, keep that in mind and do please read the forum rules/guidelines

Re: Sony Z3 compact tablet a lousy tablet

JoeNg — Fri, 19 Dec 2014 03:20:35 GMT

The tablet bought is brand new and used less than 2 weeks. The customer service say it would take 5-10 days. Now it say at least 2 weeks. There is not one to one exchange even the set is defective, only repair. Think other company would do better. Would u buy something that is not reliable.

Re: Sony Z3 compact tablet a lousy tablet

Uliwooly — Fri, 19 Dec 2014 05:56:23 GMT

Each country its different, did you asked if you could return the device and get your money back?

Re: Sony Z3 compact tablet a lousy tablet

JoeNg — Mon, 22 Dec 2014 23:57:35 GMT

There is no sure thing as return n refund here. I have send for repair n it almost 2 weeks n they say it's still waiting for repair. When I send for repaired, they say 5-10 days, when I call lately to check. They say at least 2 weeks. How to trust this kind of service?

Re: Sony Z3 compact tablet a lousy tablet

Curnow1 — Mon, 29 Dec 2014 09:27:52 GMT

Could you stop repeating your self? You wrote " they said 5-10 days but i called them and they said 2 weeks" like 5 times. Also its not our fault that you have bought a defective device. We cant also help you on a forum. Sony,. Samsung, Apple are one of the leading mobile phones and tablets Manufacturers. The parts arent always available. And people buy sony because they like it. Maybe they like sony products thair design. Same with apple and Samsung. You cant make people stop buying thair trusted products. I am with sony from 3 years noyhing happened, thats why i still trust it and will still continue using thai products. I had a z1, z2 tablet and now i have z3 phone and tablet.

Re: Sony Z3 compact tablet a lousy tablet

Uliwooly — Fri, 16 Jan 2015 05:15:58 GMT

Were you able to solve your issue?

@JoeNg

Re: Sony Z3 compact tablet a lousy tablet

umernall — Wed, 21 Jan 2015 11:33:21 GMT

I think the poster is within his rights to complain about Sony repair times and procedures on this forum - as it is pretty poor.

My Z1C phone seems to have recently developed a fault. I am hoping a software repair will fix the problem, otherwise I have to send away the phone for repair. The Sony rep advised 5-7 Working Days once they receive the phone - so we are looking at nearly two weeks to repair a phone - something which many people rely on a daily basis. I am dreading sending the phone off as I use it for work purposes too.

Before my Z1C, I had a Samsung S3, which developed a fault. It was repaired by a local Samsung centre and I had it back in less than 36hrs - dropped off 9am one day and collected 5pm the following day. The repair actually took less than 24hrs - the delay was me getting to the repair centre.

That is what you should expect from a modern technology repair service.

Re: Sony Z3 compact tablet a lousy tablet

derselia — Tue, 27 Jan 2015 06:36:16 GMT

In this era, 5-7 days of repair is certainly unacceptable 2 weeks is even worse. Sony should provided a 1-1 exchange, even with a refurbished. set.

Re: Sony Z3 compact tablet a lousy tablet

umernall — Thu, 29 Jan 2015 10:16:03 GMT

Reading this thread jogged my memory of the first 'smart phone' I owned.

It was one of those Ericcson Symbian phones will full qwerty keyboard and Psion OS etc.

I remember it developed a fault, 6 months into ownership.

I contacted Ericcson support, who went through some diagnostics with me and then agreed to a 1-1 exchange the very next day.

The courier arrived next morning and we swapped. 10 minutes later I realised that I had left my SIM in the faulty phone!! A quick phone call later the courier came back so I could retreive the SIM.

And when was all this? Around 2002/2003 - yes 12 years ago! So, if they could manage it back then - they should sure as h**l be able to manage now in the year 2015.

Seriously pathetic customer service - I bought my Z1C SIM free - i.e. a £400 device and they can't offer a fast repair / replacement.

I can sometimes see why some people prefer Apple - from what I hear from iPhone owning colleagues, their service is awesome. No wonder they sell 34000 phones an hour!!

On the plus side, if you ever get your problems resolved, you might quite like your Z3C tablet. I bought one last week (before my Z1C phone developed this fault) and I personally think it is the nicest tablet I have owned. After some initial teething issues, I am finding the battery life on it could be the best ever and the screen is gorgeous to look at.

Re: Sony Z3 compact tablet a lousy tablet

Lord_viridis — Thu, 26 Feb 2015 20:14:19 GMT

"No wonder they sell 34000 phones an hour!!"

Actually i wonder that quite a lot,
I'm sure as can be, if Samsung announce the Galaxy S6 with 750p screen, 1gb ram, dual core cpu, propierty connectors, not many would buy it.

Its the Baaaaaaaaaaaaa factor.

Re: Sony Z3 compact tablet a lousy tablet

SergioPL1 — Sat, 28 Feb 2015 19:47:16 GMT

@harryw66 wrote:
Seriously pathetic customer service - I bought my Z1C SIM free - i.e. a £400 device and they can't offer a fast repair / replacement.
I can sometimes see why some people prefer Apple - from what I hear from iPhone owning colleagues, their service is awesome. No wonder they sell 34000 phones an hour!!

Actually I had to repair two iPhones and one iPad last year. One user fault (water damage) and two devices fault (button and screen or motherboard - can't remember right now). All were replaced within 4 business days. On iPads they have fixed repair price for device class, no matter of which memory version you have. There is only one catch - replaced device either new or refurbished will have warranty counted from original device day of purchase. It is still better that 3 month warranty for pain screen replacement where device has 9-months more warranty but that's other topic. And they have one more advantage - you can do full device backup and restore it fully on replacement device without any hassle.

Re: Sony Z3 compact tablet a lousy tablet

MarkG1234 — Wed, 11 Mar 2015 18:03:33 GMT

Apple service is included in the basic purchase price, it's why their products are so stupidly expensive. You are paying hundreds of dollars on the assumption is going to go wrong.

Some idiots even buy apple care, to further fund the just in case..

Re: Sony Z3 compact tablet a lousy tablet

Donegal_TDI — Tue, 17 Mar 2015 00:55:38 GMT

Z3C is the best tablet/phone I have ever had to date for business and pleasure, simply phenomenal performance. Does what it says on the tin. Barely opened my laptop since I got it 2 months ago. Flawless and battery easily lasts a full working day with intensive use. Cannot recommend this enough to everyone out there. Stunning.

Re: Sony Z3 compact tablet a lousy tablet

SergioPL1 — Fri, 20 Mar 2015 21:09:40 GMT

@MarkG wrote:
Apple service is included in the basic purchase price, it's why their products are so stupidly expensive. You are paying hundreds of dollars on the assumption is going to go wrong.
Some idiots even buy apple care, to further fund the just in case..

I don't feel idiot because I bought Apple Care for my laptop. But I should say that Apple fools me with 12-month basic warranty.

On the other hand I had to paid once for LED screen replacement 6 years ago about 2 months after basic warranty went out. Also Apple Care adds 3 year warranty for battery so it is not that bad when it costs about the same as screen replacement for Z1.

But byuing Apple Care for iPhone is another topic... For one iPhone I have to Z3 Compacts which I must say is the best phone I used so far...