topic Re: My phone can't start in XPERIA archive

My phone can't start

Josep98bcn — Thu, 11 Sep 2014 13:57:48 GMT

When i press on button my phone seems like it works but it just show xperia log , my company log and after my phone restarts.Now starts an infinite bucle.Pls help me

Re: My phone can't start

Alexander1 — Thu, 11 Sep 2014 14:36:58 GMT

I'm sorry to hear about your phone. I suggest that you first of all try to start the phone without SIM and SD card inserted.

If the phone still doesn't start I suggest that you try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > click on the blue highlight (Repair my phone/tablet). Do this without the phone connected. Follow the instructions on screen to perform the repair.

Re: My phone can't start

Josep98bcn — Thu, 11 Sep 2014 15:20:37 GMT

Thanks for your advice , but it doesn't works :S i really don't know what shoul i do

Re: My phone can't start

Alexander1 — Tue, 30 Sep 2014 15:40:02 GMT

I'm sorry to hear that. In that case, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/