topic Re: Download application problem in XPERIA archive

Download application problem

ovkhan — Mon, 06 Oct 2014 23:07:11 GMT

Hi.

This is OV Khan, I am facing a problem that i am not able to download any application from the google play store, i have also reset my phone but it didn't help. i just purchased this cell phone before 2 days and i have facing that issue. Whould you guys help me to get rid of this problem.

Re: Download application problem

Uliwooly — Mon, 06 Oct 2014 23:09:25 GMT

Is your data or wifi (internet) working?

settings > apps > all > play store > uninstall updates > restart your phone > check again

Re: Download application problem

ovkhan — Mon, 06 Oct 2014 23:19:53 GMT

Thanks for your concern,

My wifi is working properly. I have not found unistall application in google play store.

Re: Download application problem

ovkhan — Mon, 06 Oct 2014 23:23:34 GMT

It give me the error.

(WhatsAPP Messenger) could not be be downloaded due to an error (495)

Re: Download application problem

Uliwooly — Mon, 06 Oct 2014 23:30:37 GMT

Remove the Gmail account from the phone and re-add it > check again

Re: Download application problem

Jake-SonyXperia — Tue, 07 Oct 2014 00:01:24 GMT

Hi Ovkhan,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest clearing the Cache of the Playstore as well as the Google Services Framework application. See instructions below.

Menu > Settings > Apps > All > Google Play Store > Clear Data

Google Services Framework

Menu > Settings > Apps > All > Google Services Framework > Clear Data.

Once done try downloading from the Playstore. I hope this helps.

Re: Download application problem

ovkhan — Tue, 07 Oct 2014 00:04:47 GMT

I have done this activity in several time time but nothing could be change

Re: Download application problem

Uliwooly — Tue, 07 Oct 2014 00:08:27 GMT

Have you try my suggestion ? (deleting the gmail account)