topic Re: Voice call quality problem in XPERIA archive

Voice call quality problem

RyanNg — Mon, 08 Sep 2014 06:03:37 GMT

Use my wife's Z2 for a while and wanting to buy but fortunately didn't because the phone been having call quality issue as in the other party can't hear clearly, sound muffled or voice breaking up. Send the phone for repair 3 times! Sony service center even change mother board and casing but voice quality is ok sometimes but break up most of the time. My sister's Z2 though she say got not issue but at times voice sound distance too.

In the end, my wife sold it yesterday!! Total frustration and dissapointment!!

Re: Voice call quality problem

mITa — Mon, 08 Sep 2014 16:22:35 GMT

The same problem. Service told me to manualy select 2G network!!!

The most powerfull phone in the world should work only as GSM - 2G? Not for that price!!!

I will sell all Sony i got. PS3, BRAVIA, AVR, VAIO…

Bye, bye sony!

Re: Voice call quality problem

MVC — Mon, 08 Sep 2014 17:00:12 GMT

Exactly same fault here. Other party cannot hear you. My Z2 call quality is terrible. Sony support have been useless. This is a truly hopeless phone.

Re: Voice call quality problem

mITa — Mon, 08 Sep 2014 17:03:18 GMT

And just when I think how happy I was when I finaly got it!. With Smart Watch 2 also.

My heat is breaking apart!

Re: Voice call quality problem

icebearrr — Tue, 09 Sep 2014 08:02:58 GMT

Hi,

I have the same problem. It is so embarrassing that Z2 has problem with the main function of the phone such as phone call.
Does anyone know that the problem is in all phones Z2 becouse I wanna send the phone to the Orange for exchange on another one.

Re: Voice call quality problem

mITa — Tue, 09 Sep 2014 08:11:53 GMT

It all depends of how much luck you have. 2 out of 3 phones have that kind of problem. I tested 7 pices and 2 did not have problem.

The most interesting thing is that skype or viber calls have no problem. Just regular phone call.

Re: Voice call quality problem

icebearrr — Tue, 09 Sep 2014 08:54:58 GMT

Thank you very much for fast reply. I will try exchange the Z2 once. If I get phone with the same problem, I will change Sony Xperia Z2 on HTC One.....

Re: Voice call quality problem

azzido — Tue, 09 Sep 2014 19:50:14 GMT

Well, it may be a poor Orange signal as well 😕 try other brand (prepaid) and compare.

Re: Voice call quality problem

azzido — Tue, 09 Sep 2014 19:50:49 GMT

I am with Orange as well now (unfortunately) and I know what I am saying.

Re: Voice call quality problem

kai2 — Tue, 16 Jun 2015 13:23:10 GMT

just discovered the same problem, can be solved by turning microphone noise suppression off... pain in the ?

Edited due to foul lanuage

Re: Voice call quality problem

NirmalSitaldin9 — Fri, 19 Jun 2015 18:17:08 GMT

Hi, i've also noticed that the volume on my phone was gotter way worse since a few weeks. I updates to lollipop 5.0.2 like weeks ago, but it's really noticeable now. Doea anyone face the same problem?