topic Re: Acore process has stopped working! in XPERIA archive

Acore process has stopped

Anglesey — Sun, 05 Oct 2014 18:28:09 GMT

Posted previously on wrong forum

I keep on having the above message pop up on my SP.

It affects most of the functions, my camera ceases to save pics, apps don't work and occasionally all functionality of the phone is suspended (was left standing in road with phone ringing loadly and unable to even switch phone off)

This is really spoiling what was previously a reasonable phone.

Have read suggestions to factory reset but don't really want to lose all my data. Can anyone make suggestions?

This fault still occurs in Safe Mode

Acore process has stopped working!

Anglesey — Sun, 05 Oct 2014 12:23:43 GMT

Keep getting the above message, along with multiple other messages popping up at the most inopportune times. Phone stops working randomly and is slow, pics won't save and generally it's messing up what was an ok phone.

Have read other fixes but all seem to require full restart and don't want to lose all my stuff.

Any suggestions?

Re: Acore process has stopped working!

_alexdon_ — Sun, 05 Oct 2014 12:27:53 GMT

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Acore process has stopped working!

Anglesey — Sun, 05 Oct 2014 17:58:12 GMT

No still happens in Safe Mode!

Re: Acore process has stopped working!

Uliwooly — Sun, 05 Oct 2014 18:08:33 GMT

You might want to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Re: Acore process has stopped working!

Anglesey — Sun, 05 Oct 2014 18:37:27 GMT

Except now my phone is stuck in Safe Mode!!

Re: Acore process has stopped working!

Uliwooly — Sun, 05 Oct 2014 18:38:15 GMT

Press and hold power & volume up for 5 seconds, it should turn off your phone

then connect it to a wall charger > charge it for 30minutes or so > repair it with PCC

Re: Acore process has stopped working!

Anglesey — Sun, 05 Oct 2014 20:09:55 GMT

Turning phone off and charging for 30 mins has charged my phone! Any other suggestions?

Re: Acore process has stopped working!

Jake-SonyXperia — Sun, 05 Oct 2014 21:04:32 GMT

Hi Anglesey,

I suggest you perform the Software repair as stated by Uliwooly. Please use the instructions below to perform this task.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

let us know how you get on.

Re: Acore process has stopped working!

Anglesey — Mon, 06 Oct 2014 08:00:21 GMT

Does this mean I lose all data/pictures on my phone?

Is there anyway of avoiding loss of data?

Re: Acore process has stopped working!

Jake-SonyXperia — Wed, 08 Oct 2014 00:18:13 GMT

Yes, this does mean you will lose data from the handset, if the handset can be turned on you should be able to backup the data.

With all the information you have provided so far, I do not believe there is going to be any other option i'm afraid.

I apologize for the inconvenience this may cause.