topic Re: Phone screen Black and not Responding to Charging in XPERIA archive

Phone screen Black and not Responding to Charging

AdilFarooq — Sun, 05 Oct 2014 15:02:24 GMT

I was using my phone listening to music and then the phone just went blank i connected it to a charger but i have no response and now the phone does not switch on

Please Help

Re: Phone screen Black and not Responding to Charging

_alexdon_ — Sun, 05 Oct 2014 15:25:24 GMT

Leave it connected to wall socket and press the small button on the back of the device to force it to turn off.After that,turn it on.

Re: Phone screen Black and not Responding to Charging

Jake-SonyXperia — Sun, 05 Oct 2014 21:19:00 GMT

Hi AdilFarooq,

I would also suggest trying to hold down the Volume Up key and the Power key until the handset vibrates 3 times, once this has been done try turning the device back on.

Try this only if the previous instructions do not help.

Re: Phone screen Black and not Responding to Charging

AdilFarooq — Mon, 06 Oct 2014 11:39:49 GMT

i have tried you suggestion but nothing seems to work, now if i press the power button a red LED flashes and goes off.

looks like i will have to send it in for reair as the phone is just dead

Re: Phone screen Black and not Responding to Charging

_alexdon_ — Mon, 06 Oct 2014 12:31:09 GMT

Get in touch with sony xperia care:

http://www.sonymobile.com/global-en/support/contact-us/