topic Re: Problem witg Z2 after software update in XPERIA archive

Problem witg Z2 after software update

gooni — Sun, 05 Oct 2014 10:51:50 GMT

Same problem as many others before. Mobile is off and when I try to turn it on it says "the software update failed...". I know that the SUS does not exist anymore and that The Sony Companion will help but it say that I will loose all my data if I do so

Is there any chance not to loose data and get access to my mobile again?

Thanks for your help

Re: Problem witg Z2 after software update

_alexdon_ — Sun, 05 Oct 2014 10:57:25 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Problem witg Z2 after software update

gooni — Sun, 05 Oct 2014 11:11:17 GMT

So,no chance to save the data in any way? 1300 Photos n all contacts lost?

Re: Problem witg Z2 after software update

_alexdon_ — Sun, 05 Oct 2014 11:12:50 GMT

Where are the photos stored? If they are on SD,it is great.