topic Re: Nothing happens when I make a call from my smartwatch 2 in XPERIA archive

Nothing happens when I make a call from my smartwatch 2

Suryanarayana — Sun, 05 Oct 2014 07:22:14 GMT

Hello,

I brought a new Smartwatch 2 and paired it with my Samsung Galaxy S4 with Android 4.4.2. I can see my contacts, messages etc on the smartwatch 2. However when I place a call from the Smartwatch 2, nothing happens and the call is not dialled out on my phone. Please help.

Re: Nothing happens when I make a call from my smartwatch 2

Uliwooly — Sun, 05 Oct 2014 16:25:26 GMT

Do you have the latest SmartConnect update?

Re: Nothing happens when I make a call from my smartwatch 2

SergioPL1 — Sun, 05 Oct 2014 16:56:55 GMT

@Suryanarayana wrote:
Hello,
I brought a new Smartwatch 2 and paired it with my Samsung Galaxy S4 with Android 4.4.2. I can see my contacts, messages etc on the smartwatch 2. However when I place a call from the Smartwatch 2, nothing happens and the call is not dialled out on my phone. Please help.

I had the same issue. Mine was caused because I had more that one application to place calls (ie. system dialer & skype).

When you try to place a call from SmartWatch it doesn't know which app to use. SW shows that it is calling but phone does nothing.

Steps below resolved issue for me:

1) Connect SW to phone (quite obvious)

2) Unlock phone so the screen is ON during next steps (you may consider to temporarly extend screen standby time)

3) On SW select dialer app, try to make a call

4) Now on the phone (with screen unlocked and ON) a popup message should appear asking which app to use. Select dialer and "Always use this app"

5) Phone will start calling. Disconnect.

Now you should be able to call from SW even with screen off & locked.

Re: Nothing happens when I make a call from my smartwatch 2

Suryanarayana — Thu, 09 Oct 2014 10:45:34 GMT

Dear Sergio,

Many thanks for your assistance. It is fine now.

Kind regards,

Surya.

Re: Nothing happens when I make a call from my smartwatch 2

SergioPL1 — Thu, 09 Oct 2014 13:34:18 GMT

Hi Suryanarayana.

I'm happy to hear that