topic My phone has crashed and won't re-set in XPERIA archive

My phone has crashed and won't re-set

WednesdayBoy99 — Wed, 01 Oct 2014 19:33:44 GMT

Hi,

I'm hoping somone can help me please?

My Z1 compact has completely crashed on me and won't re-set. I've tried the power button & volume up technique and the red button next to my sim option but neither have worked. All I get now on my screen is a purple back ground with 2 curvy white lines flowing across the screen. I've also visited the PC Companion and this will not detect my phone.

My phone was working perfectly until a couple of hours ago then it just crashed suddlenly after I transfered several 100 photos from my internal storage to my SD card. I receieved countless messages saying all my apps had suddenly stopped working.

Does anyone have any ideas at all please?

Cheers.....

Re: My phone has crashed and won't re-set

_alexdon_ — Wed, 01 Oct 2014 19:38:46 GMT

You have to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.