Xperia E screen blank even when reset but phone is still on.

OliviaDafter — Tue, 30 Sep 2014 07:03:58 GMT

My phone has a blank screen when on but still works. I cannot see anything though and the start up screen won't show either. Only had the phone since the end of July so a quick solution would be nice, thanks.

Re: Xperia E screen blank even when reset but phone is still on.

Alexander1 — Tue, 30 Sep 2014 14:33:09 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about your phone. Have you tried to remove the battery for a while?

If the issue still persist, you can try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > click on the blue highlight (Repair my phone/tablet). Do this without the phone connected. Follow the instructions on screen to perform the repair.

If you still have a bland screen, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

topic Re: Xperia E screen blank even when reset but phone is still on. in XPERIA archive

Xperia E screen blank even when reset but phone is still on.

Re: Xperia E screen blank even when reset but phone is still on.