topic Re: Phone doesn't store WiFi Key in XPERIA archive

Phone doesn't store WiFi Key

Heiwa — Sat, 27 Sep 2014 14:38:12 GMT

My phone keeps on "forgetting" some WPA keys for some of the WiFi spots I use in a daily basis (like friends/family/home wifi).

This is incredibly frustrating, as i have to go and ask for the WiFi details everytime I visit them.

Is there a way to stop this from happening?

Kind Regards,

javi

Alexander1 — Mon, 29 Sep 2014 15:19:14 GMT

Hi,

First of all I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists, I would suggest that you try to reset your phone. Go to settings > backup and reset > reset to factory settings.

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

When adding your Google account to the phone again. Do not select to backup your data to Google.

Heiwa — Thu, 02 Oct 2014 20:18:33 GMT

Hi,

I have already tried a factory reset, and it hasn't work.

Sending backups to Google is the way I can easily restored from a factory reset. How could that interfere with the WiFi hotspots that i normally use?

cheers,

Javi