topic Re: Xperia Z2 touch screen in NOT responding in XPERIA archive

Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 13:06:17 GMT

Hi there,

I've purchased a new xperia Z2 phone and every thing was going great, but sometimes after i make a phone call the touch screen starts not to respond until i restart the phone.

can you please help regarding this issue.

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 13:08:06 GMT

I really need your help guys

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Sun, 21 Sep 2014 14:26:56 GMT

How long ago have your purchased it? Did you install task killers,battery savers etc?

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 15:29:35 GMT

I bought it five days ago I didn't install any of the mentioned apps sir, is there any similar cases?
Thanks in advance

Re: Xperia Z2 touch screen in NOT responding

xcuseme123 — Sun, 21 Sep 2014 15:32:16 GMT

sometimes I do experinced like..but not always.. not sure why..

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 15:47:43 GMT

Yes it happens occasionally

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Sun, 21 Sep 2014 17:08:14 GMT

Was the phone hot when that has happened?

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 20:24:10 GMT

I don't think it was hot, but what if it was? Would this bea possible cause?

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Sun, 21 Sep 2014 20:39:33 GMT

Yes,when overheating,the device has some ways of protecting itself.And also touchscreen will be less responsive.

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Sun, 21 Sep 2014 20:42:07 GMT

Sir I am sure the device was not over heated when that happened.. Is there any other possible cause?

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Sun, 21 Sep 2014 20:46:18 GMT

Sorry,no other ideas beside a defective unit.

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Mon, 22 Sep 2014 11:52:56 GMT

Is this has anything to do with the proximity sensor

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Mon, 22 Sep 2014 17:37:26 GMT

A defective sensor,yes.

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Tue, 23 Sep 2014 12:09:47 GMT

Is that a fixable issue?

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Tue, 23 Sep 2014 12:10:26 GMT

It should be,check with a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Tue, 23 Sep 2014 17:30:28 GMT

Actually I found that this happens only if I am working on the 2G network (E), and I am pretty sure of it by now...!!

Re: Xperia Z2 touch screen in NOT responding

_alexdon_ — Tue, 23 Sep 2014 17:48:44 GMT

Anyhow,it would be wise to do that.

Re: Xperia Z2 touch screen in NOT responding

ahmadalgammal — Wed, 24 Sep 2014 17:43:54 GMT

Did you use it under water ????

Re: Xperia Z2 touch screen in NOT responding

mbzforever — Thu, 25 Sep 2014 07:06:01 GMT

No I didn't use it under water... But what if I did?!

Re: Xperia Z2 touch screen in NOT responding

Joel007 — Thu, 27 Nov 2014 17:31:58 GMT

Did u get a solution??