https://community.sony.si/t5/xperia-archive/sony-xperia-encrypted-telephone/m-p/3283849#M421461 <P>If your device is encrypted then your only option to remove encryption is to perform a system repair - This will factory reset your phone<BR /><BR />Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)<BR />Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process<BR /><BR />If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP</P> Mon, 13 Oct 2014 23:00:34 GMT Thommo 2014-10-13T23:00:34Z https://community.sony.si/t5/xperia-archive/sony-xperia-encrypted-telephone/m-p/3283848#M421460 <P>Hello<BR />My name is Gabi Bashir of Palestine<BR />I have a problem in your newly purchased Xperia he did not open the card CM<BR />Encrypted device I do not know what to do with it<BR />Is it possible to help me?</P><P><BR />Sincerely ... Thank you</P> Mon, 13 Oct 2014 22:30:42 GMT https://community.sony.si/t5/xperia-archive/sony-xperia-encrypted-telephone/m-p/3283848#M421460 0598652482 2014-10-13T22:30:42Z https://community.sony.si/t5/xperia-archive/sony-xperia-encrypted-telephone/m-p/3283849#M421461 <P>If your device is encrypted then your only option to remove encryption is to perform a system repair - This will factory reset your phone<BR /><BR />Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)<BR />Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process<BR /><BR />If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP</P> Mon, 13 Oct 2014 23:00:34 GMT https://community.sony.si/t5/xperia-archive/sony-xperia-encrypted-telephone/m-p/3283849#M421461 Thommo 2014-10-13T23:00:34Z