topic Re: Headphone jack not working in XPERIA archive

Headphone jack not working

am96 — Mon, 15 Sep 2014 10:36:53 GMT

Headphone jack was functioning properly for two weeks or so of the new phone but then the music started playing out of the main speaker. Tried different headphones which are all working but no difference. Just says the headphones are not supported when I remove them although I used the ones that came with the phone. Tried to repair using the online system but it wouldn't work, despite manually downloading the file. Help?

Re: Headphone jack not working

_alexdon_ — Mon, 15 Sep 2014 10:42:48 GMT

Clear data for smart connect app under settings-apps-all.

Re: Headphone jack not working

am96 — Mon, 15 Sep 2014 10:45:36 GMT

Tried that too, no difference

Re: Headphone jack not working

_alexdon_ — Mon, 15 Sep 2014 10:48:57 GMT

Grab a pair of tweezers or something and check the 3.5mm input for any dirt.

Re: Headphone jack not working

am96 — Mon, 15 Sep 2014 10:54:13 GMT

Its all clean, not sure what else I can do

Re: Headphone jack not working

Thommo — Mon, 15 Sep 2014 11:02:45 GMT

You can either try a system repair or return it to the place of purchase or contact Xperia care regarding a service centre http://www.sonymobile.com/global-en/support/contact-us/

Re: Headphone jack not working

am96 — Mon, 15 Sep 2014 11:12:30 GMT

system repair failing on pc companion, any idea on how to remedy thaT?

Re: Headphone jack not working

_alexdon_ — Mon, 15 Sep 2014 11:14:00 GMT

What does it tell you?

Re: Headphone jack not working

am96 — Mon, 15 Sep 2014 11:18:36 GMT

Sony Update Engine could not be installed (error 0x8007064e)

Then tells me to install sony update engine manually by clicking the link and then running the PC companion again which I've done various times. Finally to report to Sony Mobile if I still encounter problem

Re: Headphone jack not working

_alexdon_ — Mon, 15 Sep 2014 11:28:32 GMT

Make sure java is up to date and try again.Maybe restart your computer.

Re: Headphone jack not working

gsp13 — Sat, 20 Sep 2014 22:53:37 GMT

I had the same problem. It's because theres 2 types of headphone, you need a converter, I think you need to get it to IMTP or something like that. If you look for "sony headphones converter" on ebay, you should easily find some (I bought mine for 5$).

Re: Headphone jack not working

_alexdon_ — Sun, 21 Sep 2014 08:34:42 GMT

There is OMTP and CTIA.OMTP was in older xperias.CTIA started with NXT series 2012.

Re: Headphone jack not working

bakala — Mon, 22 Dec 2014 12:54:04 GMT

Apps-Smart Connect-Clear Data seems to have fixed this issue for me.

thanks

Re: Headphone jack not working

UrmiMukherjee — Mon, 06 Jul 2015 17:54:07 GMT

I was facing the same problem. Tried this. Worked. Can't thank you enough