topic Re: Xperia ZL sudden shutdown in XPERIA archive

Xperia ZL sudden shutdown

Rock3625 — Sat, 31 May 2014 05:30:56 GMT

Hey.

I recently updated my Xperia ZL (C6506) to the 4.4.2 Kitkat software and now its been having sudden shut off. I know about the phones out there heating up quickly, the Google Play Services bug after the update but I didn't see anyone having any problems with the sudden shutdown as far as I know. It wouldn't even boot up past the "Sony" start up screen. I was able to that from happening by leaving it on the charger. I thought that reinstalling the software using the Sony PC Companion would fix the shutdown but it kept happening before and after installing the software. Two days later leaving it in the charger wouldn't work anymore. It just boots up to the "Sony" screen with the red LED notification then shuts down over and over by itself. I'm not even sure if its charging or not. I tried to reinstalling the software again using the Update Service this time and got past the "Sony" screen after it fail to boot up the first time although I had to use the charger to get it going. I wanted to leave it alone until Sony can fix the Kitkat update so after it got done installing I shut it down and wanted to let it charge completely and now its in a red LED "Sony" screen sudden shutdown loop.

So is there anything that can be done about this?

Re: Xperia ZL sudden shutdown

Nabeel — Sat, 31 May 2014 08:15:16 GMT

First of all take out the sim card and SD card out of the phone and see if it boots properly.

If it doesn't then force shutdown your phone by following the steps given here

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-zl#!Turning-on-or-off-the-device---heading-only.html

Once you shutdown the phone, use SUS to reload the software in your phone once again

SUS >

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

Re: Xperia ZL sudden shutdown

Rock3625 — Sat, 31 May 2014 14:33:01 GMT

I force shutdown the phone but it got stuck in the "Sony" screen in a loop this. It stopped but it won't boot past the screen now. It was off the charger and it has over 90% of battery when I did this. Its able to boot up now when its on the charger.

Re: Xperia ZL sudden shutdown

Rock3625 — Sat, 31 May 2014 16:43:09 GMT

I tried reinstalling the software again using the SUS again but its still having the sudden shutdown.

Re: Xperia ZL sudden shutdown

Dimgalad_PT — Sat, 31 May 2014 19:10:05 GMT

Same issue with a Z with 4.3... Actually visible on the battery managment screen a sudden power loss (TOTAL) and u actually see that battery has decreased charge by 20/30% at new reboot with charger... Any thoughts? have tried almost everything...

Thx

Re: Xperia ZL sudden shutdown

Rock3625 — Mon, 02 Jun 2014 02:34:36 GMT

Do you think it could be the battery that cause the sudden shutdown?

Re: Xperia ZL sudden shutdown

Dimgalad_PT — Mon, 02 Jun 2014 04:05:23 GMT

@Rock3625 wrote:
Do you think it could be the battery that cause the sudden shutdown?

Actually no... Same thing happened with the last update(4.2.2)... So... Gues i'm going to make a repair to my back pannel (cracked and SONY won't take care of it till repaired) and try to get it to Sony services, if my "independent" repair shop (actually repairs phones without loss of warranty) cant do it either...

Re: Xperia ZL sudden shutdown

Rock3625 — Thu, 05 Jun 2014 00:11:58 GMT

I guess that the 4.3 software update didn't fix your ZL, right?

Re: Xperia ZL sudden shutdown

markshlaf — Thu, 05 Jun 2014 01:17:57 GMT

Hey Rock. I had the exact same problem as you with my Xperia ZL after I updated to 4.4.2. Luckly, mine was still under warranty (with only a month and a half left too!). I sent it in to repair at my local dealer (im with Rogers in Canada). The repair place couldn't fix the problem, so they sent me a brand new Xperia ZL (sweet!). Now im on the initial firmware version (4.1.2), the one where you could slide to the left on the lockscreen to get to the walkman app. I hate that the UI looks like **bleep**, but Im gonna stick with this f/w version since the battery life is great and I love having the walkman app on the lockscreen. So what I recommend is sending it in if you can, or downgrading to a lower f/w version. Good luck!

Re: Xperia ZL sudden shutdown

Rock3625 — Thu, 05 Jun 2014 01:48:32 GMT

Mine phone's warrenty is out so send and repair is out of the question. Possibly. How do you downgrade it?

Re: Xperia ZL sudden shutdown

markshlaf — Thu, 05 Jun 2014 02:32:45 GMT

You need to root it. Google up a guide.

Re: Xperia ZL sudden shutdown

Rock3625 — Thu, 05 Jun 2014 02:36:47 GMT

I've never done it before.

Re: Xperia ZL sudden shutdown

markshlaf — Thu, 05 Jun 2014 02:59:20 GMT

Me either. Thats why I said you need to google it.

Re: Xperia ZL sudden shutdown

Rock3625 — Thu, 05 Jun 2014 03:50:57 GMT

Any idea what was the build number before 10.5.A.0.230? (C6506)

Re: Xperia ZL sudden shutdown

markshlaf — Thu, 05 Jun 2014 07:23:32 GMT

4.2.2 Jelly Bean update (10.3.A.0.423)

http://www.xperiablog.net/2013/06/20/xperia-zl-android-4-2-2-jelly-bean-update-10-3-a-0-423-rolling-out/

Re: Xperia ZL sudden shutdown

balasharma — Mon, 14 Jul 2014 08:50:51 GMT

Yesterday i sent email to sony customer care about this problem:

Sony,

I have looked through the sony forum for my problem. It seems many people having the same problem.

Here is the link of the problem that im experiencing now. May i know what is the solution of this problem?

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-ZL-suddenly-shuts-off/m-p/717491#M43149 (this forum)

and this is the feedback I received:

Dear Mr Sharma,

Thank you for contacting the Sony Xperia support centre.

We apologise for your unpleasant experience on phone. In regards to your enquiry, we suggest you to do software repair using PC Companion. It is recommended for you to do backup of data using PC Companion also as it will lead to data lost. To install it, please click the link below;http://www.sonymobile.com/global-en/tools/pc-companion/

For the latest news, information and product support please visit www.sonymobile.com.

To learn more on how we can support you, please visit our XperiaTM Care atwww.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
Nina
Sony Xperia MY Customer Services

But how to do the software repair using the pc companion?

Re: Xperia ZL sudden shutdown

janperson — Thu, 16 Oct 2014 20:58:20 GMT

I have the same problem on my xperia zl with kitkat 4.4.4.phone randomly shuts down... And wont boot passed the sony logo. Need to connect to the charger for it to turn on. Already did a factory reset... Same thing. Sent to authorized sony repair shop... They said this is most likely battery, but they didnt have stocks. Will update after a couple of weeks if replacing the battery fixes the issue. Will have to use another phone for now...

Re: Xperia ZL sudden shutdown

sumalesh — Mon, 05 Jan 2015 16:00:19 GMT

Hi janperson,

I'm also facing the same problem.Is that the battery issue..?

Regards

Sumalesh

Re: Xperia ZL sudden shutdown

PraveenRK — Tue, 16 Jun 2015 13:11:06 GMT

Hi Sony mobile support team,

I am facing this issue after using it for about two years.

The battery status shows above 90% but still whenever I start using any app without attaching it to USB charger, then it suddenly shuts down.

Only after attaching it to the USB charger, it could start again. Otherwise, I can only see SONY logo and nothing.

If it is a battery issue, then it's status should be shown like 2% OR 1%, but it's not the case here.

Waiting for your valueable reply please...

Best Regards,

Praveen Rao K

Re: Xperia ZL sudden shutdown

Nabeel — Wed, 17 Jun 2015 06:11:12 GMT

Hey Praveen

Have a look here http://talk.sonymobile.com/t5/FAQ/Facing-problems-with-abnormal-battery-and-shutdown/m-p/320375#M14

Do tell me how it goes.