topic screen locks automatically when calling/receiving calls in XPERIA archive

screen locks automatically when calling/receiving calls

mæe — Tue, 08 Jul 2014 23:16:05 GMT

My new sony xperia z2 has problem of screen lock automatically when i receive or make calls. I cant lock off screen pushing power button as mentioned in settings. Its completely turn dark and i have to wait until the other party hang off the phone.Specially when i mistakenly make a call i have no control on phone to cancel it because of automatically screen lock and same problem when making a call and converts into voice mail.If anyone can help me to fix this problem.....

Re: screen locks automatically when calling/receiving calls

Sam — Wed, 09 Jul 2014 00:11:11 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you have a case or screen protector on the phone?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: screen locks automatically when calling/receiving calls

_alexdon_ — Wed, 09 Jul 2014 07:56:16 GMT

@Sam wrote:

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you have a case or screen protector on the phone?

What are your thoughts about this forum? Let us know by doing this short survey.

Also,check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: screen locks automatically when calling/receiving calls

Rashmi2 — Wed, 17 Jun 2015 07:34:49 GMT

Any update on this?? I use tampered glass and I have the same issue..

Re: screen locks automatically when calling/receiving calls

Rashmi2 — Wed, 17 Jun 2015 07:37:08 GMT

And it's same in the safe mode aswell

Re: screen locks automatically when calling/receiving calls

Curnow1 — Wed, 17 Jun 2015 16:59:37 GMT

Well does it lock as you need to swipe to unlock the screen ? Or it turns black? If it turns black its normall , however when you want to end the call , the screen should automatically turn on because of the proximity sensor.... Try taking off the tempered glass . Is there a cut made for the proximity sensor on the tempered glass?

Re: screen locks automatically when calling/receiving calls

lp1968 — Thu, 18 Jun 2015 16:16:07 GMT

I have suffer issue and don't have any kind of protector. I'm running latest lollipop firmware.

Screen turns black immediately after initiating or receiving a call. It does not react to double tap to turn on which I have configured. This is even the case when phone not close to ear, so I guess behaviour is not related to proximity sensor.
Just in case could have an influence I have stamina active.