topic Re: screen gone off in XPERIA archive

screen gone off

Sarah287 — Thu, 29 May 2014 08:13:56 GMT

Hiya. So the screen on my sp isn't working. The phone is still on but nothing is visable. The touch screen is also still working because if it rings, I can swipe across where the botton should be ( but its not visible) and I can answer. Would Sony be willing to take the phone back and fix it for me? I love this phone and I am currently going retro with a walkman, but would love my sp bk. Please can you help?

Re: screen gone off

le_Bob — Thu, 29 May 2014 08:45:40 GMT

Restart with the small button under the back of the phone

Re: screen gone off

_alexdon_ — Thu, 29 May 2014 15:49:59 GMT

@le_Bob wrote:
Restart with the small button under the back of the phone

Try this first:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-sp#!Turning-on-or-off-the-device---heading-only.html

If this does not help,stop by a sony service.

Re: screen gone off

Sarah287 — Wed, 04 Jun 2014 16:38:00 GMT

Unfortunately this information had not helped in my case. Thank you anyway. Would it best to send it straight to Sony as I'm not sure where the nearest Sony store is x

Re: screen gone off

Sarah287 — Mon, 09 Jun 2014 09:19:33 GMT

The back light is still on, but still no joy?anymore advise will be help full x

Re: screen gone off

_alexdon_ — Mon, 09 Jun 2014 09:24:33 GMT

I think you should stop by a sony service.