topic Re: trouble updating z2. in XPERIA archive

trouble updating z2.

DantheMan26 — Wed, 28 May 2014 09:54:30 GMT

Ok i received my z2 today & connected it to my pc via companion app 2.1 & its saying theres a update for it but when i try & update it says i need to download a hotfix from microsoft kb2917929 but when i try & download it says 'The Update is not aplicable to your computer' & when i go to update on phone it says its fully updated though the build version is different mine is something like 17.1.A.2.55 then the new update im useing windows 8.1 how do i update it?

Re: trouble updating z2.

_alexdon_ — Wed, 28 May 2014 12:39:33 GMT

Try to update with SUS,does the same occur?

http://www.sonymobile.com/gb/tools/update-service/

Re: trouble updating z2.

DantheMan26 — Wed, 28 May 2014 21:16:23 GMT

Hi there,

I have done the a update i think via sony update service i choose update device & it downloaded a 990mb file but my build version is still 17.1.A.2.55 though now when i go via pc companion it says its up to date with this new update sould it be build version 17.1.1.A.0.402?

Re: trouble updating z2.

_alexdon_ — Wed, 28 May 2014 21:18:11 GMT

Probably the last update is not available for you yet.

Re: trouble updating z2.

DantheMan26 — Wed, 28 May 2014 21:26:37 GMT

I live in australia so i would not be surprised if its not yet, is the update pc download only or can it be done via the phone?

I know some updates can only be done via phone like my old one.

Re: trouble updating z2.

_alexdon_ — Wed, 28 May 2014 21:28:58 GMT

Updates are usually available via PC first and after that OTA ( from the phone).You should contact xperia care for more info:

http://www.sonymobile.com/global-en/support/contact-us/

Re: trouble updating z2.

DantheMan26 — Thu, 12 Jun 2014 21:16:56 GMT

Still no update on pc or phone when is it coming to australia or is it here & the sus stuffed my phone?

Re: trouble updating z2.

Sam — Fri, 13 Jun 2014 01:02:58 GMT

Unfortunately we are unable to confirm specific dates for any particular firmware release due to the nature of the approval process. For further information regarding the approval process please see here.

http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066

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