topic Re: problems with my Xperia SP camera in XPERIA archive

problems with my Xperia SP camera

Pepa — Thu, 12 Jun 2014 19:10:32 GMT

I have a problem with my camera because when I turn it on there are some little black spots and they are appearing more often.

When I zoom the camera, they dissapear and when I am recording a video they move but when I take a photo they do not move.

Is there anyone who has the same problem as me?

Sorry about my English, I do not speak English very well

Re: problems with my Xperia SP camera

Sam — Fri, 13 Jun 2014 03:16:18 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This is more than likely a hardware issue which would involve getting the handset sent in for repair, however it would be worth ruling out a software issue via these steps first:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: problems with my Xperia SP camera

Ashroft98 — Fri, 13 Jun 2014 04:19:16 GMT

Yea probably and sadly,it might be a hardware issue.
Beside using Sony PC Companion,you can also use Sony Update Service(SUS) App.
Just download it from this site

http://www.sonymobile.com/my/tools/update-service/

Follow the steps required and your problem might get solve.