topic Re: cracked back Xperia z2 in XPERIA archive

cracked back Xperia z2

xperiaZ2user — Mon, 30 Jun 2014 23:05:36 GMT

Hi,

I have an Xperia Z2 for less than a month now, and today when getting it out of my jacket's pocket I saw a crack on the back glass. Now I guess waterproofing is gone. It must be a manufacturing fault, because I had nothing in my pocket except the phone and I appliend no pressure to the pocket or the phone, did no sports, no running, no smashing, no unusual behaviour. Why is this expensive phone so **bleep** fragile? Can I still hope it will survive at least a year?

What do you advise me to do? Is Sony paying for such defect? I am definitely not the first or last person having the same problem (if you look around this forum and others alike). And this does not make me a happy customer. So are we getting it fix in the warranty period or not?

A user which hopes for a happy ending :smileyshocked::smileyangry::smileycry::smileyconfused:

Re: cracked back Xperia z2

HussainQuadri — Mon, 30 Jun 2014 23:13:06 GMT

@xperiaZ2user wrote:
Hi,
I have an Xperia Z2 for less than a month now, and today when getting it out of my jacket's pocket I saw a crack on the back glass. Now I guess waterproofing is gone. It must be a manufacturing fault, because I had nothing in my pocket except the phone and I appliend no pressure to the pocket or the phone, did no sports, no running, no smashing, no unusual behaviour. Why is this expensive phone so **bleep** fragile? Can I still hope it will survive at least a year?
What do you advise me to do? Is Sony paying for such defect? I am definitely not the first or last person having the same problem (if you look around this forum and others alike). And this does not make me a happy customer. So are we getting it fix in the warranty period or not?
A user which hopes for a happy ending :smileyshocked::smileyangry::smileycry::smileyconfused:

If it's just one crack, then it should be covered under warranty since it happened for no reason whatsoever.

Re: cracked back Xperia z2

Sam — Tue, 01 Jul 2014 01:20:35 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

For any warranty/service specific questions, please contact your local Xperia Care team so that they may assist.

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Re: cracked back Xperia z2

AJ95 — Tue, 01 Jul 2014 02:22:01 GMT

Hey guys. Its been 2 months and the flap covering the micro USB port and sim card slot is very loose. It gets detach every minute. Not happy!

Re: cracked back Xperia z2

Sam — Tue, 01 Jul 2014 03:29:35 GMT

@AJ95 -. I would advise you to follow the same instructions as above to resolve this

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Re: cracked back Xperia z2

Kholyoo — Tue, 07 Oct 2014 11:30:39 GMT

I have the same problem here ,, three weeks ago i noticed a crack on the back . Now unfortunateley , the one cracked developed a whole cracked back giving a cheap bad view to my z2.
I dont know why Sony is starting to use low quality materials to build their new cellphones,, i am afraid they will start loosing their customers , and i am one of them, as i used to buy Sony products for more than 8 years .