topic Re: Problem to access my mobile in XPERIA archive

Problem to access my mobile

k14 — Tue, 10 Jun 2014 14:45:04 GMT

Hello ,

Actually i have just bought my new mobile sony xperia z1 C6903 Android 4.4.2 and i have forgotten the pattern lock it.
Can you please help how to solve this problem without damaging any internal data and application in my mobile.

Re: Problem to access my mobile

_alexdon_ — Tue, 10 Jun 2014 14:59:02 GMT

Do you have internet enabled?You can recover with gmail.

Re: Problem to access my mobile

k14 — Tue, 10 Jun 2014 17:02:56 GMT

Yea I have tried with internet but it say username(email) or password is invalid
but i know sign in with his email

Re: Problem to access my mobile

_alexdon_ — Tue, 10 Jun 2014 17:07:10 GMT

I guess there should be a message forgot passcode after you insert the pattern/code wrong 5 times.

Re: Problem to access my mobile

k14 — Tue, 10 Jun 2014 17:11:48 GMT

Yes after entering 5 times i have clicked on the forgot password where there telling me to input your username (Email) and password which i have already done it but it is not working (Invalid Username(Email) or Pasword!!!

Re: Problem to access my mobile

_alexdon_ — Tue, 10 Jun 2014 17:18:25 GMT

You should login with your gmail address and password.Maybe you do not have it.But you can remove the lock by repairing with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Problem to access my mobile

k14 — Tue, 10 Jun 2014 17:33:34 GMT

can you plesae elaborate and explain me step by step since im very weak in all these thing Please

Re: Problem to access my mobile

_alexdon_ — Tue, 10 Jun 2014 17:38:11 GMT

Just follow the link,download the app and install it.It will erase all the internal memory and remove the lock,but at the same time it will reinstall latest software.