topic Re: Complaint against Sony Xperia Z in XPERIA archive

Complaint against Sony Xperia Z

arvindbeedev — Fri, 23 May 2014 15:54:27 GMT

On 28.03.2013 i had purchased a Sony Xperia Z C6602 mobile phone from the
certified sales and service center of Sony India (Pvt) Ltd. i.e,QRS Retail
Ltd.,Sycamore Complex,Pattom,Thiruvanathapuram,Kerala. But within one week
from the date of purchase the above mentioned mobile phone turned defective
due to the overheat and very low battery back up. Immediately i produce the
defective mobile phone to Accel Front Line Limited, TC 11/275-1, Ground
Floor, Plamoottil Apartments, Keston Road, Kowdiar, Thiruvanathapuram,
Kerala which has the certified sales and service center of Sony India Pvt.
Ltd. When the defective mobile phone was replaced and a new one was given
to me. Again on November 2013 the replaced mobile phone again turned
defective due to Display Variation in the screen, Overheating and
Frequently Hanging etc and this firstly replaced mobile phone was again
replaced by the Madona Sales and Service, MC-VIII/1514-413A, Sowparnika,
Kadappakada, Kollam, Kerala which they also have the certified sales and
service center of Sony India Pvt. Ltd.

Again this secondly replaced mobile phone again turned defective due to
Overheating, touch sensitivity and vibration had lost, no battery back up
and frequently hanging. So the secondly replaced phone was again given to
the Madona Sales and Service, MC-VIII/1514-413A, Sowparnika, Kadappakada,
Kollam, Kerala. I produce the mobile phone on 25.03.2014. They were
reluctant to replace or repair it till this date. When the phone was
produced within the warranty period they are liable to replace it.
Otherwise it is a deficiency in service. I demanded them to replace with
new one instead of defective mobile phone or repair it, but they were not
turned up to heed grievances of my word.

At the time of purchase they had claimed me that the handset (Xperia Z
C6602) is build in high quality, Granting one year warranty etc. The main
feature i was attracted in the mobile phone was, the phone is capable of
Water Resistant.

Hence i hereby call upon to replace the mobile phone, otherwise i will
constrained to initiate all legal steps against you for the same relief.

Re: Complaint against Sony Xperia Z

Onkarsingh_pard — Fri, 23 May 2014 16:31:28 GMT

Plz file complaint against them..Somebody needs to taut a lesson to them.. I also had bad experience wit my xperia Z(problem lot similar like yours and mine Z replaced too due to defective piece). And the guys at the service centre they dont show any respect to the customer. They dont have manners about how to talk to a customer( Had bad experience with a guy at Chaitanya electronics Chinchwad.) Sony, please keep well educated and proffesional people at service centre because at the end of the day these guys are going to bring sony's name down by misbehaving with customers.

Re: Complaint against Sony Xperia Zr

samqqq — Sat, 07 Jun 2014 11:46:08 GMT

I Baught sony xperia ZR 3mths ago and it is overheating a lot. Initialy i thaught that it is a normal heating and realy wanted to compare my phone heating with xperia zr of another. last week i got the opportunity to do so and god i cant believe the comparison, my phone was heating too much. The temp recorded by cpu app was 49.3 degree. Next day i went to sony service and told them about it but they didnt ready to listen anything and said its normal heating and not entertained me further. They were saying that if heating brings any defect then they will repair....But as i know that quality in manufacturing is maintained such that it will not fail untill warranty period or closer to that. sony is cheater...they are fooling custumers. I will take all the legal action so that they replace my phone.