https://community.sony.si/t5/xperia-archive/sony-does-not-care-for-customer/m-p/3248254#M395286 <P>This is a user support forum so your request will fall on deaf ears - You need to contact Sony care <A href="http://www.sonymobile.com/global-en/support/contact-us/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/</A> or you could manually downgrade - Visit XDA for more info on manually downgrading</P> Sat, 07 Jun 2014 10:04:12 GMT Thommo 2014-06-07T10:04:12Z https://community.sony.si/t5/xperia-archive/sony-does-not-care-for-customer/m-p/3248253#M395285 <P>i am from India and&nbsp; have purchased Z1 compact 2 months ago and by mistake accepted the kitkat update and now facing many issues in the phone,</P><P>Sony please replace my handset with new z1 compact box pack with jelly bean</P> Sat, 07 Jun 2014 08:54:07 GMT https://community.sony.si/t5/xperia-archive/sony-does-not-care-for-customer/m-p/3248253#M395285 Sachinz1 2014-06-07T08:54:07Z https://community.sony.si/t5/xperia-archive/sony-does-not-care-for-customer/m-p/3248254#M395286 <P>This is a user support forum so your request will fall on deaf ears - You need to contact Sony care <A href="http://www.sonymobile.com/global-en/support/contact-us/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/</A> or you could manually downgrade - Visit XDA for more info on manually downgrading</P> Sat, 07 Jun 2014 10:04:12 GMT https://community.sony.si/t5/xperia-archive/sony-does-not-care-for-customer/m-p/3248254#M395286 Thommo 2014-06-07T10:04:12Z