topic Re: Xperia U stuck on xperia logo in XPERIA archive

Xperia U stuck on xperia logo

gizmonomono — Fri, 21 Mar 2014 19:56:50 GMT

I have been reading about this problem online and nothing I do helps. My Xperia U wont power on. When I try turning it on the Sony logo shows, then the Xperia logo, then my provider, and then the phone reboots again. This goes on indefinitely. I know there is a repair option, or a factory reset or whatever it's called, but I have photos on the phone that I don't want to lose.

What are my options?

Re: Xperia U stuck on xperia logo

_alexdon_ — Fri, 21 Mar 2014 20:55:08 GMT

If your phone does not boot,you cannot backup anything.I am sorry to say this.Try to repair via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia U stuck on xperia logo

gizmonomono — Fri, 21 Mar 2014 21:22:50 GMT

I was hoping you wouldn't say that. Thanks anyway

Re: Xperia U stuck on xperia logo

_alexdon_ — Fri, 21 Mar 2014 21:25:40 GMT

You are welcome.What are you going to do?

Re: Xperia U stuck on xperia logo

gizmonomono — Fri, 21 Mar 2014 21:39:23 GMT

Repair it via the Companion I guess. Maybe take it to a shop first.

Re: Xperia U stuck on xperia logo

_alexdon_ — Fri, 21 Mar 2014 21:41:10 GMT

If Pc companion does not work,you can always use sony update service.But it could help if you visit a shop first.

Re: Xperia U stuck on xperia logo

gizmonomono — Fri, 21 Mar 2014 21:47:04 GMT

I'll try it, but if there's a chance to save my photos I'll take it to the shop first. Thanks again for the advice.

Re: Xperia U stuck on xperia logo

_alexdon_ — Fri, 21 Mar 2014 21:50:26 GMT

Yes,they might be able to do something,but it is hard to believe.Do keep us updated about the whole thing.

Re: Xperia U stuck on xperia logo

gizmonomono — Fri, 21 Mar 2014 22:00:57 GMT

Will do

Re: Xperia U stuck on xperia logo

gizmonomono — Thu, 27 Mar 2014 09:42:13 GMT

Just to let you know, the shop couldn't do anything. I had to do a reset. At least the phone works now.

Re: Xperia U stuck on xperia logo

_alexdon_ — Thu, 27 Mar 2014 14:39:04 GMT

Great.I am sorry for the data loss.

Re: Xperia U stuck on xperia logo

Barkwood — Fri, 27 Jun 2014 08:40:08 GMT

Hello,

I have a xperia U ST25i with the same problem. Stuck on startup between sony and xperia logo, after that it restarts.

I downloaded the update service program. I have to choose my model, but Xperia U is not among the madels.

Is there an other model that I could choose?

.Thanks in advance.

Re: Xperia U stuck on xperia logo

_alexdon_ — Fri, 27 Jun 2014 09:02:20 GMT

You have to run SUS in compatibility mode with windows 7.

Re: Xperia U stuck on xperia logo

Sifiso112 — Fri, 06 Mar 2015 07:17:41 GMT

I have the same problem, mine Sony PC compinion cannot detect my phone. it only shows two things. Sony and Xperia logo in a loop.

please help

Thanks in advance.