topic Re: forgotten screen lock swipe pattern in XPERIA archive

forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 20:48:52 GMT

HELP! i cannot remember the swipe sequence i set as my keypad lock. i have sent it back to carphone wareshouse and they sent it back saying they couldnt unlock it. Then i rang sony, they said install pc companion and follow the steps for reset, this will not work either as a screen keeps popping up saying 'please unlock screen'. i cant so this is the whole point!! this was a brand new phone and im at my wits end with it now

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 20:50:05 GMT

Download sony update service and remove the lock by reinstalling software:

http://www.sonymobile.com/gb/tools/update-service/

Re: forgotten screen lock swipe pattern

Thommo — Sat, 15 Mar 2014 21:02:16 GMT

Turn your phone off completely

Start PC Companion and select Support zone then Update my phone/tablet then in Blue select Repair my phone/tablet and follow the onscreen instructions - When prompted hold volume down and connect your USB cable, Remember your phone should be switched off when connecting

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:03:36 GMT

followed the instructions for this but everything on update software but after i connect, nothing happens

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:04:39 GMT

It cannot be,it should tell you to turn off the phone,connect with volume down pressed and it should go on with checking the software.After that,you should be able to repair.

Re: forgotten screen lock swipe pattern

Thommo — Sat, 15 Mar 2014 21:07:38 GMT

Were you prompted by the program to connect or did you connect after selecting the Repair my phone/tablet

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:17:45 GMT

now its saying remove and re input battery, how do i even take out the battery?

Re: forgotten screen lock swipe pattern

Thommo — Sat, 15 Mar 2014 21:19:57 GMT

Hold power and volume up untill you feel 3 vibrations

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:23:17 GMT

ok what happens after the 3 vibrations

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:23:43 GMT

The phone is forced turned off,SUS should find it.

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:25:35 GMT

nope still nothing happening after all that

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:26:52 GMT

So if you install sony update service,open it and connect the phone when prompted,it cannot find your phone?

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:31:50 GMT

ok ive started the whole process over again, its now found my phone successfully connected and is downloading reset software...........

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:33:21 GMT

Great,keep us updated.

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:42:43 GMT

it says installation failed please make sure battery is fuly charged and try again.... (the battery is at 84%) is that not enough?

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:47:04 GMT

The battery should be at least 50%,retry the process.

Re: forgotten screen lock swipe pattern

toni86 — Sat, 15 Mar 2014 21:55:41 GMT

OMG my phone is WORKING!!!!! thanks so much guys, i have been without a phone for 2 weeks and those engineers hadnt a clue but you guys jus saved me!! LOL so grateful

Re: forgotten screen lock swipe pattern

_alexdon_ — Sat, 15 Mar 2014 21:57:18 GMT

Great,it means we are more than engineers.You are welcome.

Re: forgotten screen lock swipe pattern

Maan84 — Wed, 15 Jul 2015 01:07:58 GMT

Helpme iforgot my pasword pattern