topic Re: pc companion and update service problem in XPERIA archive

pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 03:00:36 GMT

pc companion not repairing my phone when i try to repair it says " no software available for your phone please try again later"
i tried everything like factory reset, repairing via update service but it says " latest software installed" and skips the repair option.
i went to service Center and they installed software . firstly when i connected my phone to pc companion and tried to repair then i was successful but when later i tried to repair then the same situation created ' there is no software available for your phone'
why this is happening again and again??

Re: pc companion and update service problem

alexrx — Sun, 23 Feb 2014 03:57:39 GMT

Hi there,

Have you tried this?

Connect the phone to the computer via USB > run the PC Companion > Press "Your phone / tablet is up to date"(above left) > Choose "repair my phone / tablet" and then click to "Next" option.

NOTE: Updating and repairing are the processes with the same steps.

Cheers.

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 06:26:16 GMT

yes i tried that but when at last i select my phone and connect it in flash mode it says again "no software available for your phone"

if i try to repair via update service then it skips repair option and says 'latest software installed'

please help me i m unable find any solution

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 06:36:26 GMT

Re: pc companion and update service problem

alexrx — Sun, 23 Feb 2014 06:49:52 GMT

If you click on the "Your phone / tablet is up to date" you´ll get the following pop up window with "repair my phone / tablet" option.

I'm sorry, but I really can't imagine what kind of problem you really have.

Re: pc companion and update service problem

alexrx — Sun, 23 Feb 2014 06:50:41 GMT

What version of OS you are using? Windows 8?

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 08:21:39 GMT

I have windows 7.
I tried repairing my phone on another pc but same problem

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 12:46:12 GMT

please someone help me please........

Re: pc companion and update service problem

_alexdon_ — Sun, 23 Feb 2014 12:52:09 GMT

Settings-xperia-connectivity-usb connection mode-select mtp.

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 12:57:45 GMT

thanks for replying

but i tried that

my device always been in mtp mode.

Re: pc companion and update service problem

_alexdon_ — Sun, 23 Feb 2014 13:00:24 GMT

There could be some problems with the sony servers.Did you try on another computer but still in your house?Do you have a good internet connection?

Re: pc companion and update service problem

jemmy7776 — Sun, 23 Feb 2014 13:07:34 GMT

and one more thing i want to tell is that before this problem i tried to root my device by the help of a an apk called POOT but i didnt rooted my phone it was unsuccessful in rooting the device.

after tht i faced that problem but when i repaired my phone's software by service center the problem gone but then i went to android 4.1 so i thought to update and after update this problem again occured.

Re: pc companion and update service problem

_alexdon_ — Sun, 23 Feb 2014 13:10:56 GMT

I think you should visit a sony service for further assistance:

http://www.sonymobile.com/global-en/support/contact-us/

Re: pc companion and update service problem

alexrx — Mon, 24 Feb 2014 03:21:32 GMT

@jemmy7776,

I agree with alexdon but can you tell me what´s wrong with your SD card?(warning on screenshot). Have you tried to repair the phone without it?

Re: pc companion and update service problem

jemmy7776 — Mon, 24 Feb 2014 06:13:36 GMT

@alexrx

thanks for replying i'll try it....

Re: pc companion and update service problem

jemmy7776 — Mon, 24 Feb 2014 06:28:14 GMT

sorry man no luck

Re: pc companion and update service problem

jemmy7776 — Mon, 24 Feb 2014 07:44:21 GMT

service center just repaired the software and installed initial version i.e 4.1 built no 15.0.a.1.31
and when i connected my phone via pc companion wow the problem solved but when i updated it
software with built no. 15.0.a.0.27 installed which is 4.1 but when i tried to update it further then again "there is no software available for your phone
why this is only happening to me only???

Re: pc companion and update service problem

jemmy7776 — Wed, 26 Feb 2014 01:24:36 GMT

isnt there anyone who faced the same problem??

Re: pc companion and update service problem

jemmy7776 — Fri, 28 Feb 2014 02:20:28 GMT

Atlast I found wht the problem is, its not the problem in my device or any other its sony's server fault which is responsible for that.
Therefore now the service center is downgrading the xperia l software. After that when we check software update via sus it shows "it is the latest software installed, if you have some problems then u can repair it"

Re: pc companion and update service problem

hc9977 — Sun, 09 Mar 2014 06:37:20 GMT

Not able to repair my Xperia l via pc companion or sony update service, both says " no software is available 4 ur phone after downloading the software"...... pls suggest any solution...already tried reinstalling pc comp and update service.