topic Re: Shutting down itself -problem in XPERIA archive

Shutting down itself -problem

MyuranP — Sun, 15 Dec 2013 09:18:27 GMT

Since I bought The phone Xperia Z1 nearly 4 months ago, it has shut itself down twice sofar! Is it normal? What a disappointment!

Re: Shutting down itself -problem

Uliwooly — Sun, 15 Dec 2013 17:33:15 GMT

Check if you have the latest update

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Shutting down itself

alwaysBetter — Sun, 15 Dec 2013 19:09:14 GMT

Hallo

Sometimes I have the same problem. It is shutting down only when the battery is loaded more than 90%. After I purchased the phone, it has done it about every 10 minutes. The error message was like “lost the SIM-card”. Afterwards I replaced the SIM-card with a new one. Now it's much better. Perhaps it is shutting down once a month. It’s ugly but tolerable if it’s stays like that. I don’t want to setup all with a new device…..

Re: Shutting down itself -problem

MyuranP — Sun, 15 Dec 2013 20:57:25 GMT

The is up to date with updates. As alwayBetter mentioned is the case! It has only happened to me twice sofar! I don't want setup all with a new device either or send it off for repair! Not so happy about this! What if it's switches off itself during important time you're awaiting an important phone call!?

Re: Shutting down itself -problem

wezzel98765 — Sun, 15 Dec 2013 22:34:58 GMT

I've had mine shut down now 3 times in the last month...

Was absolutely FUMING the other day!... phone is up to date etc and I am self employed and run my own shop and the other day my phonen turned itself off (thus cancelling all of my 8 alarms to wake up!!!) and I ended up opening my shop 3 hours late and had some VERY VERY angry customers... not happy!

Re: Shutting down itself -problem

MyuranP — Sun, 15 Dec 2013 22:45:01 GMT

Exactly that is what happened today morning, I was an hour and half late for work! You can not simply rely on the phone! Hopefully Sony will do something about it! I PAID £600 FOR MY Z1! Don't really know what to do!?

Re: Shutting down itself -problem

wezzel98765 — Sun, 15 Dec 2013 22:51:50 GMT

i dont mind it rebooting... not a problem... but switching off and not doing alarms... not on... sales of goods act springs to mind...!

Re: Shutting down itself -problem

MyuranP — Sun, 15 Dec 2013 22:57:45 GMT

True!, but it is clearly a fault! Sony just need to find out about the fault and would better fix as soon as possible!

Re: Shutting down itself -problem

cherrycheng — Thu, 26 Dec 2013 17:33:55 GMT

Yeah, I got this problem as well !!!! It will shut down at least once per month !

It's anonnying, I missed 3 of the alarms and that makes me nearly late for work !! Z1 will automatically shut down without any signal. Battery is not runnning low, software are uqdated one.

That is the first time I purchase Sony over the past 10 years ! This makes me hesitate if my next cell phone should go on with Sony or not.

Re: Shutting down itself -problem

MyuranP — Fri, 27 Dec 2013 13:17:59 GMT

Not cool!

Re: Shutting down itself -problem

m1ster0 — Wed, 08 Jan 2014 20:13:52 GMT

I´ve got the same problem. The phone is shutting down for no reason. Happens every week (and I only own the phone for 3 weeks).

Is there a solution?

Re: Shutting down itself -problem

MyuranP — Fri, 10 Jan 2014 14:25:31 GMT

Nothing sofar! It doesn't only shut down itself when it is fully charged, as I have come across couple times this month. What I managed to notice this time is that as soon as a notification of an application came through, the phone switched off itself. I think. Something is causing the OS's safety shut down to be invoked. Hopefully Sony is reading this and doing something about it!

Re: Shutting down itself -problem

Itaaaa — Thu, 06 Mar 2014 20:13:12 GMT

I had this problem too while my bf was putting on a screen protector & hooking it up to this wierd charger. I read somewhere online that onother person had this issue with their phone while it had a screen protector..(i followed xperia care solution and rebooted the phone by the little red button.. DID not help) I took it off and the phone went crazy for 2 days turning itself on & off draining its own battery. I let it freeze and die in the car, restarted it with the red button, and its oddly fine now.

New one is still coiming in, Hope this helps anyone

Re: Shutting down itself -problem

MyuranP — Mon, 10 Mar 2014 12:40:10 GMT

Since the February or the latest system update, I haven't had the problem
sofar. I think the problem had been addressed in the latest system
update. Now that I am saying this, touch wood! :-), doesn't happen any
more! I seriously think it has been fixed, because the problem was to do
with the phone operations, therefore the system software was
responsible ! In your case next time back up your data and perform a
factory reset function and it should fix it with all the latest system
updates. Otherwise something wrong with your phone!

Re: Shutting down itself -problem

hijo — Tue, 07 Oct 2014 15:05:26 GMT

What is the problem.. Of my Xperia z1 always automatic shutdown.. It for the software or hardware.. ???