https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177623#M343325 Same problem for me, as reported in another thread. Sony online chat had no answers. I've repeatedly tweeted Sony Xperia about it<BR />it...they seem to respond to all tweets but mine!<BR /><BR />clearly the issue is with Sony, but if Carphone Warehouse are advertising it, surely they have a responsibility to ensure its provided? Fri, 07 Feb 2014 19:36:27 GMT Cruci 2014-02-07T19:36:27Z https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177621#M343323 <P>I bought a z compact pre-order from carphone wharehouse. There were 2 offers with the phone. The first was a rebate which took a bit of tracking down on the sony site. The second was 5 films + Elysium via the privilege app. CWH say contact sony, sony say nothing to do with us and the privilege app remains empty. Any other frusted CWH customers got an answer to this? The offer had to be redeemed by the end of Feb!</P> Fri, 07 Feb 2014 12:00:48 GMT https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177621#M343323 drannie73 2014-02-07T12:00:48Z https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177622#M343324 <P>Hi and welcome to the community! Since you're new please be sure that you have checked out our <A href="https://community.sony.co.uk/t5/Welcome/Discussion-guidelines/m-p/349678#U349678" target="_blank">Discussion guidelines.</A></P> <P>Campaigns are handled locally since they differ from market to market so I suggest that you contact your local support team to check how to procced and get your content.</P> <P><A href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/contact-info/</A></P> Fri, 07 Feb 2014 12:48:31 GMT https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177622#M343324 Johan 2014-02-07T12:48:31Z https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177623#M343325 Same problem for me, as reported in another thread. Sony online chat had no answers. I've repeatedly tweeted Sony Xperia about it<BR />it...they seem to respond to all tweets but mine!<BR /><BR />clearly the issue is with Sony, but if Carphone Warehouse are advertising it, surely they have a responsibility to ensure its provided? Fri, 07 Feb 2014 19:36:27 GMT https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177623#M343325 Cruci 2014-02-07T19:36:27Z https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177624#M343326 I've had the same problem. Just got a z1 from Three saying 5 free films, but can' the find them, and the privilege app where they might have been does not appear on playstore Fri, 13 Jun 2014 06:16:14 GMT https://community.sony.si/t5/xperia-archive/where-is-my-free-content/m-p/3177624#M343326 gailplank 2014-06-13T06:16:14Z