topic Re: Can't go further. in XPERIA archive

Can't go further.

Dawe — Mon, 03 Feb 2014 03:47:17 GMT

English: I need help, I have a MacBook Pro and the program "Sony Bridge for Mac", and it should work to update my xperia x10 with that program. Wrong, I get stuck here and can't go further..

Swedish: Jag behöver hjälp, jag har en MacBook Pro och programmet "Sony Bridge for Mac", och det ska funka att uppdatera min xperia x10 med det programmet. Men jag fastnar alltid här och kan verkligen inte gå vidare..

Re: Can't go further.

Alexander1 — Wed, 05 Feb 2014 16:22:57 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you get any error message or does the program stops to respond?

Re: Can't go further.

David_L — Sat, 08 Feb 2014 13:46:24 GMT

Hi Dawe,

Could you please provide me with error logs so we can check what's causing your problem?

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

Feel free to PM me if you want any other help regarding Bridge in Swedish!

Best Regards,

David