topic Re: Xperia ZR water damaged in XPERIA archive

Xperia ZR water damaged

Prathith — Fri, 06 Dec 2013 02:08:34 GMT

Hi,

I bought my mobile on 23rd July 2013.I had maintained it carefully,occasionaly taking pictures in the rain.The phone seemed to work fine and one fine day I decided to test in on a bucket of water.Before immersing the phone underwater,I checked several times to ensure that the flaps are closed and finally decided to take the plunge.The result-when I took the phone from the water,my phone started behaving differently and switched off by itself.I knew that the phone had been water damaged.I dried the phone immediately and made sure that I removed all the parts too.I searched for help across the forums and came across a post which told me about the water indicators in the phone.They looked red.I called the toll free no and registered a ticket and they asked to go visit a service center.I took my phone to the service center and those unorganized made me wait for an hour before just rejecting my phone saying that its water damaged.I had made a study before and happened to witness a post from the support forum moderators which gave me the right to request for a vaccum test.When I requested the service center guy for a vaccum test,he said it cannot be done in India saying that they are L1/L2 service centers and cannot process my requests.When I politely told him if that is the case and if he is not going to offer me any help,I am going to contact the Consumer Court.He smiled and asked me to go ahead.I am a student and 30,000 Rupees is a lot of money.I feel cheated,sad,angry and disappointed with SONY and their service.After being their customer since their P990i,I feel let down and cannot even describe the emotions that I am going through.If you cant make good waterproof phones,why do u make false advertisements?Please help me!

Prathith Venkatakrishnan

9884496780

Re: Xperia ZR water damaged

Rickard — Fri, 06 Dec 2013 12:17:51 GMT

Sorry to hear about your phone.

Not all service locations may have the equipment to make a vacuum test. If the service location was unable to send your phone to a service location that can do this i recommend that you contact your local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) again for assistance and information where to send the phone.

Re: Xperia ZR water damaged

Prathith — Sun, 08 Dec 2013 23:40:51 GMT

Hello Rickard,

I contacted the service forum.I got a reply saying that my query will be responded within 48 hours.I simply get an Email from Mr.Yashpal Chauhan of Sony customer services asking me to take my phone to the service center again which simply means that he has not even read my query nor paid attention.I have mentioned above and in the note to him that I have taken it to the service center and they are simply denying my phone service because it is water damaged.But I am sure that all the ports were closed and that is the reason I am asking for a vaccum test.I am entirely disappointed in the brand Sony and I have been a victim of Poor servicing and bad client care till now.I do not want to be a victim and Xperia ZR has made me think of Sony as brand which promotes false adveritising,bad Quality care too.Please do help me in sorting out the issue.

Re: Xperia ZR water damaged

Prathith — Wed, 11 Dec 2013 07:46:50 GMT

Still no response.I am forced to go to the Consumer Forums!

Re: Xperia ZR water damaged

Prathith — Sat, 14 Dec 2013 10:01:54 GMT

No vacuum test in India.What do I do?

Re: Xperia ZR water damaged

Rickard — Mon, 16 Dec 2013 09:13:35 GMT

As service is handled at a local level i can't see which service locations that can do a vacuum test. Your local Sony Xperia support should however be able to assist you with this. Have you tried contacting your local Sony Xperia support (questions.in@support.sonymobile.com)? I can't find any email from you in our systems.

Re: Xperia ZR water damaged

Prathith — Mon, 16 Dec 2013 17:28:03 GMT

I have contacted the online support staffs and the toll free phone number.I got a mail from the a customer service agent saying that vacuum tests are not availabe in India.The service center is asking me to pay 90 percent of the phone's current market value to get a new phone which is pointless.

My service request no:-

Service Request: 1-1003449307‏

Re: Xperia ZR water damaged

Mutant_guy — Tue, 29 Apr 2014 11:22:47 GMT

What is the status now?

This is normal.. I will never do this kind of testing unless I'm working on a mobile reviewing company such as gsmarena. Warranty is always a nightmare in 3rd world countries. I don't even thing why would be botherd to buy this much pricy phones which was luxary to our country.

Re: Xperia ZR water damaged

Anthony30 — Sun, 11 May 2014 13:52:30 GMT

What's the status? I had this experience today. Display is b blown with just using it in the pool for 5 mins. Sony really is a cheat. A big heart break.

Re: Xperia ZR water damaged

mkom2000 — Sun, 11 May 2014 17:03:42 GMT

Phone Sony Xperia zr. Hit the rain water got under the screen left stains all connectors have been closed, I'm sure. If the water from the rain that came to talk about the dive. Since buying the last 4 days. What do I do? I'm from Russia.

Re: Xperia ZR water damaged

AjaySingri — Mon, 20 Oct 2014 11:56:11 GMT

Same case happend to me and they are giving fake advertisement. Please do tell me your consumer forum case even I would like to fight a lawsuit against them

Re: Xperia ZR water damaged

karthik2506 — Fri, 29 May 2015 11:45:15 GMT

mate, i have experienced the same but with the replaced xperia zr. i have been using xperia zr for over 7 months and i did underwater shooting very frequently ..infact i never had any problems with it..and i got speaker problem a week ago. as i contacted nearest service center they adviced me to take the backup and hand the phone over to them for replacement..i got the replaced phone today..it was hardly 2-3 hours i used it..i just did immerse it in water..and boom!! it's gone..as soon it went off i removed battery and too water out as much as i can..later, the same day i again took the phone to service center and they said it's refabricated and water indicator was turned red..they said it does'nt come under warranty ..what should i do now?? i still got 3 months of warranty..please help me out..

Re: Xperia ZR water damaged

Vikrram2002 — Wed, 17 Jun 2015 05:56:06 GMT

Hello,

Samething happened with me.

I got my screen damaged and my phone was out of warranty.

I replaced the phone by giving almost half amount of the phone.

Now with the new phone i tried the water test but the phone was dead. I got 3 months warranty with the replaced phone.

Now when i reached to the service station regarding this issue they told me it is not covered in warranty and they are asking me to pay more money ( 7K).

We should jointly do something about this.

I have already wasted a lot of enegry in this