topic Re: Stuck on repair icon in XPERIA archive

Stuck on repair icon

CarterAKAje — Tue, 17 Sep 2013 07:49:00 GMT

Hi,

Need help, my car was fine suddenly it freezes for a good while, so I unplugged the phone battery hoping to get it restart since forced reboot didn't work (power button + volume key) so now I m stuck with the repair icon and its been 3 hours...and in addition I just got a lot of response from the net consisting of updating using SUS but need the phone to be rebooted and here i have another problem , my phone is not responding to any button (power + volume up, power + volume down ....) and I don't how to back up my info if the phone wont be repaired

please help

Re: Stuck on repair icon

Rickard — Tue, 17 Sep 2013 07:54:45 GMT

Does it look like the image posted in this thread: http://talk.sonymobile.com/t5/Xperia-T-TX/Xperia-T-Stuck-on-Repairing-Icon-After-Sony-logo-plz-help/m-p/305395? If so, connect a charger and wait. The repair can take up to 24h.

Re: Stuck on repair icon

CarterAKAje — Tue, 17 Sep 2013 08:02:25 GMT

Yes the same icon and bar.... omg 24 hours....

and if i want to switch my sim card, i need to unplug the battery, it will restart and need to wait another 24 hours if not done right?

thank you for your support

Re: Stuck on repair icon

Rickard — Tue, 17 Sep 2013 08:04:12 GMT

I don't recommend that you abort it. If you do it will probably restart the repair process from the beginning.

Re: Stuck on repair icon

CarterAKAje — Tue, 17 Sep 2013 08:47:51 GMT

Ok, i guess i'll wait ....

thanks for your help

Re: Stuck on repair icon

CarterAKAje — Wed, 18 Sep 2013 08:18:57 GMT

Its been 24 hours now and still under the repair icon .... i had no problem with the phone for a year whatsoever and now stuck wiz this just frustrating to wait with no phone....

Is there any other way to get my files backed up and to restore my software.... it s taking a lot

Thanks

Re: Stuck on repair icon

Rickard — Wed, 18 Sep 2013 08:30:50 GMT

As the phone doesn't start there's unfortunately no way of making a backup of the phone.

I recommend that you try making a repair of the phones software using PC Companion and see if that helps. If not i recommend that you contact a service location or local Sony Xperia support for assistance: http://www.sonymobile.com/global-en/support/contact-us/

Re: Stuck on repair icon

CarterAKAje — Wed, 18 Sep 2013 08:36:51 GMT

PC companion does not recognise the phone, it shows as no phone is connected, anyway thanks for your support i ll wait another 6 hours and than to the repair service.