topic Re: My Xperia M always restarting when using a headset (with mic.) in XPERIA archive

My Xperia M always restarting when using a headset (with mic.)

Senatria — Tue, 10 Sep 2013 22:25:34 GMT

I've bought the phone 2 two weeks ago, and then I realize some problem with the phone.

1. when the walkman apps play a music (without a headset) then I am attaching the headset instantly, my phone is restarting suddenly and before restarting, the display become black with a blue stripe.

2. the problem continue when I am using a headset but not playing any music, and then there is an incoming message, my phone restarting again with the same thing on the point 1.

I hope there's not hardware issue and just a software bug. Please Sony, resolve my problem.

Thanks.

Re: My Xperia M always restarting when using a headset (with mic.)

Uliwooly — Tue, 10 Sep 2013 22:30:40 GMT

Take your phone to a Sony repair center.

Re: My Xperia M always restarting when using a headset (with mic.)

Senatria — Tue, 10 Sep 2013 23:37:41 GMT

I have, but they are just resetting my phone to a factory setting, nothing change about the problem

Re: My Xperia M always restarting when using a headset (with mic.)

Uliwooly — Tue, 10 Sep 2013 23:39:21 GMT

If neither PCC or SUS work then most likely its a hardware issue

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos

Re: My Xperia M always restarting when using a headset (with mic.)

Senatria — Wed, 11 Sep 2013 02:56:49 GMT

I really don't know what do you mean?

I allways connect my phone to the computer using PCC, and its work. So then I have to do what, do I have to repair the phone? But my firmware is the newest. Please explain more.

Re: My Xperia M always restarting when using a headset (with mic.)

Uliwooly — Wed, 11 Sep 2013 03:03:04 GMT

Perhaps there's a bug and repairing/reinstalling the latest firmware, just do it

Re: My Xperia M always restarting when using a headset (with mic.)

SP1790 — Wed, 11 Sep 2013 06:30:25 GMT

I thing is a Hardware Issue. I have same Issue.

I am go to service center and they will replace with new one.

So Go to Nearest Service Center

Re: My Xperia M always restarting when using a headset (with mic.)

Senatria — Thu, 12 Sep 2013 13:42:36 GMT

If you say so, SP1790, then why are they just said "It's just a software problem" to me? When I try to asked "Can I replace the phone with the new one?", they said "Huh, what do you mean?".

What do you think?

Re: My Xperia M always restarting when using a headset (with mic.)

SP1790 — Thu, 12 Sep 2013 14:27:30 GMT

They will Replaced Under DOA(Death on Arrival) Policy

Re: My Xperia M always restarting when using a headset (with mic.)

Rickard — Tue, 17 Sep 2013 09:31:27 GMT

Locking this thread as there's a few on the topic. Please continue in this thread: http://talk.sonymobile.com/t5/Xperia-M-M-dual/Restart-issue-with-xperia-M-while-headphone-is-connected/m-p/356976