topic pc companion no longer shows backup and restore in XPERIA archive

pc companion no longer shows backup and restore

charlieb1981 — Wed, 22 May 2013 19:02:27 GMT

used pc companion for several years and had a number of backups stored, but just updated the version of pc companion on the pc and its no longer showing the backup/restore tool.

how can i get this back?

many thanks

Re: pc companion no longer shows backup and restore

Rickard — Thu, 30 May 2013 07:49:54 GMT

Can you see the other options in PC Companion like "Support zone" and "Media Go" or are they missing as well?

Have you connected the phone?

Re: pc companion no longer shows backup and restore

zhp330 — Mon, 01 Jul 2013 04:01:04 GMT

I have the same issue. Where is the back up and restore function on PC Companion???? Yes, other options are visible - Support Zone, Xperia Transfer, Media Go, Contacts, Calendar, and Files Manager are the only options showing and I can't find anywhere to restore my contacts that I supposedly backed up when I did a software update.

Re: pc companion no longer shows backup and restore

damodar — Thu, 26 Sep 2013 07:41:05 GMT

Hi Support Team,

Even Im facing the same problem.

I was trying to backup my phone data but I cant see Backup Restore option in PC Companion..

Other options are available

How to resolve this issue

Looking for afavourable reply

Thanks

Re: pc companion no longer shows backup and restore

_alexdon_ — Thu, 26 Sep 2013 10:30:10 GMT

Reinstall PCC and it has to appear.

Re: pc companion no longer shows backup and restore

Sam — Fri, 27 Sep 2013 00:06:10 GMT

I have seen this before and the below steps will generally sort it.

1. Disconnect the phone from your PC.
2. Reboot your PC.
3. Launch PC Companion without the phone connected.
4. Connect the phone with your PC using the USB cable.
5. Close PC Companion.
6. Open PC Companion again. Now, the phone is connected and the options should appear.

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Re: pc companion no longer shows backup and restore

damodar — Fri, 27 Sep 2013 04:57:01 GMT

Thanks alexdon and sam for your reply..

I'll follow the fix suggested and check if it resolves the issue..

Re: pc companion no longer shows backup and restore

aredubjay — Fri, 18 Oct 2013 20:05:18 GMT

Any progress here? This is driving me mad. I tried the steps above with no luck. Any more suggestions?

Re: pc companion no longer shows backup and restore

JamesT123 — Tue, 22 Oct 2013 19:01:41 GMT

I'm also having this problem with my Miro. When I installed the PC Companion from the web, I didn't have media go, but when I plugged in the device, it popped up. I still don't have back up and restore though, and I don't know if I am missing any more tools.

Any help would be appreciated. Restarting both the phone and PC and opening and closing PCComapnion has had no effect.

Re: pc companion no longer shows backup and restore

Thommo — Tue, 22 Oct 2013 20:10:00 GMT

I'm not sure the Backup and restore featrure via PCC is available for the Miro as the Tipo also does not have this feature, As far as I'm aware this is because you can backup your phone to your SD card then transfer to your Pc or laptop and to restore the process is reversed

Re: pc companion no longer shows backup and restore

mshoneyrose — Sat, 11 Jan 2014 18:45:32 GMT

Did this ever get resolved. I recently bought a Sony Xperia and downloaded PC Companion onto my pc. All the wizards are there EXCEPT Back up Restore which is missing. Anyone know where it is?

Re: pc companion no longer shows backup and restore

Ali_Zaki — Wed, 29 Jan 2014 20:27:23 GMT

i have the same problem and i followed your steps
i didn't solve any thing !

Re: pc companion no longer shows backup and restore

Sam — Wed, 29 Jan 2014 23:03:22 GMT

@Ali_Zaki - Which model of phone are you using?

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Re: pc companion no longer shows backup and restore

eFred — Fri, 10 Oct 2014 14:37:09 GMT

Hello,

I experience a similar issue with my wife's and daughter's xperia phones:

The backup option is no more available from PC Companion.

I'm using latest versions for XPERIA tipo and XPERIA J roms and latest rev of the PC Companion.

I have reinstalled already twice and tested the steps described earlier : same issue don't solve the issue , tested on 3 PCs ...

Any other thought ?

cheers

Re: pc companion no longer shows backup and restore

Mia0905 — Wed, 18 Mar 2015 12:17:36 GMT

I have the exact same problem... PLEASE HELP

I have Sony Ericsson Xperia Arc S and I have already restarted and reinstalled everything.. and I don't have the option Backup and restore.