topic Re: Xperia L, strange reboot. in XPERIA archive

Xperia L, strange reboot.

renard_alexandr — Mon, 27 May 2013 17:18:07 GMT

Hello,

After investigation, when I set an animated screen type "cosmic flow", after 20th cycles (screen off/screen on) the mobile phone reboot ! and it has the latest software (build number: 15.0.A.1.31)

I would have trying to reinstall with PC Companion and no change.

PS:There are no problem with a standard wallpaper.

Thanks in advance to resolve my problem and I suppose a problem concerning all Xperia L.

Any persons have it ?

Sorry if my English is bad, I'm french.

Thanks,

Re: Xperia L, strange reboot.

Samuel1 — Tue, 28 May 2013 10:46:05 GMT

Tried this for about ~40 times here with a Xperia L (15.0.A.1.31) and a blue cosmic flow background. The phone didn't restart. Which color did you use? Seems like a really strange issue. And this happens after 20 cycles every time?

Have you tried running the phone in safe mode and checked if the problem persists there? Start it up while pressing volume down key, you will get a message saying "safe mode" in the bottom left corner. If the problem is not present when having the phone in safe mode, it's related to some app installed on the phone.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia L, strange reboot.

renard_alexandr — Tue, 28 May 2013 11:15:22 GMT

I have tried (~40 times) with blue cosmic flow background and it didn't restart... I tried with a turquoise cosmic flow this week and it crash, I had the wifi activate and stamina mode.

I have tried with turquoise and stamina mode and without, it didn't restart now... I don't get it. so strange...

I'm at work and I would try this evening with wifi.

I will keep you informed.

Thank you Samuel.

Re: Xperia L, strange reboot.

renard_alexandr — Tue, 28 May 2013 11:47:43 GMT

Ah ! is not every time I think, because it has reboot just now ! the screen "freeze" and i must press a long time on power to restart it.

condition:

stamina mode off

cosmic flow turquoise

wifi off

lock screen activate with slider unlock mode

backlight automatic

I will try now without App.

If that would be helpful.

Re: Xperia L, strange reboot.

Samuel1 — Wed, 29 May 2013 07:38:44 GMT

Tried this now:

Stamina mode off

Cosmic flow turquoise

WiFi off

Lock screen at normal slider mode

Auto backlight

Couldn't reproduce the error so I think we can isolate this error to your device. Did you try to repair the phone software via PC Companion? If not, give it a try:

http://www.sonymobile.com/update

If you tried this and the problem still occurs, you unfortunately have to send in the phone to a service center for repair. Contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia L, strange reboot.

renard_alexandr — Wed, 29 May 2013 09:36:00 GMT

Hi,

I identified that i can't reproduce this crash without phone in sleep, I think we can't turn off this mode.

So I tried yesterday with sleep mode and I choise "15 seconds time less". So I turn off my screen and I waited 15 seconds before to turn on. In theory it was in sleep mode...

After some try, the screen freeze.

Is possible too that I'm an isolated case...

Can you tried one more time with this specific cycle ? In addition with last conditions.

My last hope before to repair !

Thanks a lot !

Re: Xperia L, strange reboot.

Samuel1 — Wed, 29 May 2013 09:53:44 GMT

Believe it or not, but I actually managed to reproduce this now, after some tries.

Stamina mode off

Cosmic flow turquoise

WiFi off

Lock screen at normal slider mode

Auto backlight

15s sleep on screen

After about ~20 locking/unlocking of the screen it actually froze.

I'll escalate this issue internally!

Re: Xperia L, strange reboot.

renard_alexandr — Wed, 29 May 2013 10:52:34 GMT

It's not easy to find this eror.

Thanks for your help Samuel.

I hope that there will be an update for this, however i'm glad of this phone but i like turquoise color :smileyblush:

Re: Xperia L, strange reboot.

Johan — Wed, 29 May 2013 12:13:20 GMT

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: Xperia L, strange reboot.

getcarl87 — Sun, 16 Jun 2013 23:18:22 GMT

Hi Samuel,

I just bought the Sony Xperia L (C2105) about 3 days ago and I must say that ever since it's unboxing its been a complete Disappointment.

Issue 1: Initially when there were no apps installed, the phone just restarted automatically, around 2 times upon trying to take a picture with the camera and then trying to view that picture soon after. Another instance of a restart/reset was when I download some addition to the Bible App...like a new transcript or a new bible version within the same app

Issue 2: On installing common apps like Whatsapp, and also on using Gtalk or Notes...(Basically any continued input through the keyboard (English), the keyboard would Freeze-dissapear-and reappear to allow resumed input, causing a roughly 10-12 sec pause in a flowing chat conversation...

Issues 3: I just carried my phone in my Pocket and drove over to my friends place to show them the phone, and there, as I Pulled it out of my Pocket...It's completely 'dead' ....(I say dead because it failed to start even on long-pressing the Power Button)

I was able to have it started again, only after pulling out the plastic cover (which is a task even with an unhealthy length of fingernails), taking out and re-placing the same battery back inside.It then started as usual. but that was 3 hours ago.

All these glitches are causing me to write you this Long letter of a Post. Please Help me out to the best of your Knowledge. Because i've run out of Ideas, and i was thinking of giving away the phone to someone poorer than me, (and I'm Not very rich Myself.)

Please dont mind the Humor...the Issues are genuine..

Regards,

Carl.

Re: Xperia L, strange reboot.

Johan — Mon, 17 Jun 2013 13:49:33 GMT

This problem is planned to be fixed in next software update for the phone.

Re: Xperia L, strange reboot.

rohit_nair85 — Wed, 19 Jun 2013 16:43:41 GMT

Johan,

Thanks for the update. Sounds very re-assuring. I too have an Xperia L, and have the same random handset reboot issue that other members on this forum are experiencing. Kindly let me know when the software update is expected to be released.

Thanks,

Rohit.

Re: Xperia L, strange reboot.

coolhz — Wed, 17 Jul 2013 17:49:12 GMT

I see that you are a Customer Care executive so I am directly writing to you . I also am having a similar problem of the device restarting with the given settings. Please escalate this as a feedback and I hope this bug is taken into consideration and is solved in an update.

My model number is C2104 and build number is 15.0.A.1.31.

Re: Xperia L, strange reboot.

coolhz — Wed, 17 Jul 2013 17:53:01 GMT

My model number is C2104 and build number is 15.0.A.1.31.

Re: Xperia L, strange reboot.

Prat8858 — Wed, 04 Sep 2013 13:02:46 GMT

I bought Xperia L about 45 days ago. It was running smooth with once rebooting. Day before yesterday I got a software update to build number 15.0.A.2.17 after which it started behaving erratically. No sound from speakers and earpiece. I used PC repair tool of Sony and it was fixed. But since then the phone is rebooting about twice a day.
Is it the problem with the new build number or what?

Re: Xperia L, strange reboot.

el_chus — Wed, 04 Sep 2013 23:26:56 GMT

Hello, I update the other day to the latest version 15.0.A.2.17. And today started automatically shutdown. I've tried everything, restoring factory data, update the Sony PC Companion, and as usual, sometimes nothing but turn off and sometimes takes about 5 minutes.

Re: Xperia L, strange reboot.

lucho20 — Wed, 11 Sep 2013 10:25:08 GMT

The same happens with my phone a couple of times per day

Re: Xperia L, strange reboot.

nok_thai — Tue, 28 Jan 2014 16:45:20 GMT

I have the same problem. even after a repair with software update and even in safe mode. wish I have not done the update from sony because now my phone is spoiled and cannot use it.

I have done the update in january 2014... seems sony didnt work much on it since last May.

why cannot reinstall my old software with PC companion?

Re: Xperia L, strange reboot.

Juhi — Tue, 28 Jan 2014 20:56:54 GMT

I have the same problem.
My phone resets, but I don't have to type the pin kode- only the unlock kode that I have, but every 5 minutes my phones freezes, turns black and then the xperia logo and the color waves comes.
Is it someway to fix this?
Or do I have to send it in?
I have tried fixing it with PC Companion, but it only worked for like a week or so, and now I have the same problem.

Re: Xperia L, strange reboot.

_alexdon_ — Tue, 28 Jan 2014 20:59:33 GMT

You might want to try another repair via sony update service.If still not working,send it into service.