topic Re: Xperia SP Frozen! in XPERIA archive

Xperia SP Frozen!

guihashimoto — Tue, 02 Jul 2013 00:56:45 GMT

I was turning off my Xperia SP device and it has frozen on the shutting down screen!

Holding down the power off button, powe off + camera, hard reset on back or any other combination does not work!

Anyone else had this issue? This is a pretty weird thing to happen within a week of having the phone!!

Re: Xperia SP Frozen!

Henke — Tue, 02 Jul 2013 07:26:38 GMT

Please have a look at page 11 in the user guide:

http://www-support-downloads.sonymobile.com/c5302/userguide_AE_C5302_C5303_C5306_2_Android4.1.pdf

To force the device to shut down:

1. Remove the back cover.

2. Press and hold down the OFF button using the tip of a pen or a similar object. The

device turns off automatically.

*Do not use overly sharp objects that could damage the OFF button.

Re: Xperia SP Frozen!

guihashimoto — Wed, 03 Jul 2013 15:38:36 GMT

I tried that but it also did not work. I had to let the battery run out and charge it again, and then did a factory reset. Didn't have more problems so far, but I'm still very skeptical with the OS or hardware on this phone

Re: Xperia SP Frozen!

karajane — Fri, 29 Nov 2013 10:25:42 GMT

exactly the same thing has happened with mine and I have owned it for exactly 7 days, what a disgrace, can anyone help before I have to drive 16 miles to the shop to have it sorted?

Re: Xperia SP Frozen!

Ashroft98 — Fri, 29 Nov 2013 10:42:24 GMT

@karajane Try fix it using Sony Update Service(SUS) first,download it from here and fix it :

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia SP Frozen!

Yessongs4 — Sat, 22 Feb 2014 00:57:00 GMT

My husband's phone froze completely.Force turnoff button did solve the problem.:)

Re: Xperia SP Frozen!

georgi2 — Sun, 04 May 2014 18:37:27 GMT

I have encountered the same problem.
Though I forced shut down the problem didn't solve.
Everything started when I installed the latest update of software.

Re: Xperia SP Frozen!

Danial-mach1 — Sun, 04 May 2014 19:53:46 GMT

connect your phone to wall charger open back cover push and hold OFF button until phone vibrate 3 time..let it charge for hour

try to turn it on normalt

Re: Xperia SP Frozen!

georgi2 — Tue, 06 May 2014 19:19:42 GMT

Your suggestion seems. to have solved the problem. So far I have no sudden screen freezing
thanks a lot

Re: Xperia SP Frozen!

georgi2 — Wed, 07 May 2014 15:35:58 GMT

Unfortunately. today I encountered once the same problem so far
Ι was thinking to repeat the procedure.
Have you any other suggestions?

Re: Xperia SP Frozen!

georgi2 — Sat, 10 May 2014 10:53:26 GMT

The issue of screen freezing though not eliminated it occurred not so often.

Re: Xperia SP Frozen!

georgi2 — Wed, 14 May 2014 07:57:04 GMT

Any further suggestion as regards the freezing of screen except the pressing of off button?
Though applied problem is still there, once or twice a day.

Re: Xperia SP Frozen!

Danial-mach1 — Fri, 16 May 2014 19:10:57 GMT

sorry i didnt notice that you answered this

try boot in safe mode see if the same appears

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia SP Frozen!

georgi2 — Sun, 25 May 2014 14:35:16 GMT

The frequency of screen freezing occurs from time to time.The solution is either to plug in the device or press thr Off button at the backside of the mobile.We nned to find a permanent solution to the problem,ig any.

Re: Xperia SP Frozen!

lupin50 — Mon, 27 Oct 2014 23:25:33 GMT

just got my fone today and it was fine went and picked it up as a essage came thru and the screen was frozen i maaged to get the **bleep** sign on but it doesnt work ! so disappointed only had t a few hours has anyone any ideas how to fix it please

Re: Xperia SP Frozen!

murugan-senthil — Sat, 01 Nov 2014 08:43:37 GMT

Im also getting same problem. there is no solution from sony. then what we do?

Re: Xperia SP Frozen!

Dexent — Tue, 21 Jul 2015 08:59:11 GMT

hello! Allas ! my xperia sp stopped working when I was using it. battery was fully charged . I did everything which you people written about it . Now someone please help me. I am too much tensed about my phone . please tell me something .