topic Re: Xperia Z dead in XPERIA archive

Xperia Z dead

Davonia — Fri, 01 Mar 2013 12:12:15 GMT

I've nnly had my Xperia Z a day and it's totally dead. I had a full charge last time I looked and was using it about 5 minutes ago. No reaction trying to turn it back on (holding the power button for 10 seconds etc). I don't have a memory card in - just the micro-sim.

Anyone had the same? any suggestions?

Re: Xperia Z dead

Davonia — Fri, 01 Mar 2013 12:32:22 GMT

thanks to the thread of Budinho and his Xperia Z Charging Issue, I have managed to turn the device back on (hold down power and volume for 10 seconds) - but it does look like there's a serious problem here.

Re: Xperia Z dead

Imraneo — Mon, 04 Mar 2013 14:35:36 GMT

I bought this phone 4 days ago and have encountered this exact problem twice already.

This indeed looks like a serious problem. I hope theres something done about this.

Re: Xperia Z dead

zeefung — Mon, 04 Mar 2013 15:59:55 GMT

Is this the same as the Xperia V Sleep-to-Death issue? In my Xperia V I can pull out the battery in order to revive the phone (but not any other ways), but I would guess the Xperia Z having embedded battery would have to use some other ways...

Re: Xperia Z dead

Davonia — Mon, 04 Mar 2013 16:39:13 GMT

Thanks for the comments Imraneo and zeefung. I had expected someone from Sony would monitor these messages and post some sort of comment - even if they just acknowledged they were aware this happens.

It would be easy to see some people get really worried if this happend to them as it looks like the phone is broken

Re: Xperia Z dead

Imraneo — Sat, 09 Mar 2013 05:32:01 GMT

Oh great... Now I've encountered my third instance...

There are more people having as well, according to here:

http://forum.xda-developers.com/showthread.php?p=38772194

I hope Sony looks into it..

Re: Xperia Z dead

rusticguy — Sat, 09 Mar 2013 09:23:58 GMT

Never buy sony on launch. They are insanely expensive and fraught with all sorts of problem. Buy 6 months after release date and it would be selling for 40% less (see Xperia TX on ebay)

Re: Xperia Z dead

Kregore — Sat, 09 Mar 2013 21:52:20 GMT

Today I got this 3 times (to a total of 7) since I reinstalled/repaired the software using the Update Service.

Re: Xperia Z dead

robertlipowski — Sat, 09 Mar 2013 22:29:22 GMT

My XZ (black) is ok but my girlfriend white one died 3 times today. If problem come back again it will send it back.

Re: Xperia Z dead

jooso — Mon, 11 Mar 2013 08:35:37 GMT

rusticguy wrote:

Never buy sony on launch. They are insanely expensive and fraught with all sorts of problem. Buy 6 months after release date and it would be selling for 40% less (see Xperia TX on ebay)

This

Sony smartphones prices seem to sink way faster than equivalent models from Samsung or HTC.

Re: Xperia Z dead

saabuldin — Mon, 11 Mar 2013 08:39:41 GMT

Got my xperia z yesterday. Everything was fine till the morning. Tried turning on and didn't do anything. No light when plugged charger in as well. Had to hold volume and power button for 10secs. Then happened again in the afternoon. thats twice today.

Both times where on standby. not while using the phone.

I dont have many apps installed as well and no widgets installed. Only default sony widgets.

Hasnt sony said anything yet about this problem.

Is it software or hardware problem?

Re: Xperia Z dead

SeanD — Mon, 11 Mar 2013 11:01:42 GMT

I had the same problem within 4 daysa of buying. Completely dead, brought it back to store and they showed me how to reset, only died once since then but hopefully it's an issue that will work itself out.

Re: Xperia Z dead

drh — Mon, 11 Mar 2013 16:39:23 GMT

It seems the brand new Xperia Z is suffering from similar problems as the Xperia V, which was only released in December 2012. Is it possible then that either Sony is incapable of producing technically advanced phones that have been checked and work properly, free of bugs and battery problems? It certainly seems so.

Check out the problems with the Xperia V on the following link, particularly the 'Random freeze in Standby' issues (often referred to as 'SOD' or 'Sleep of Death'), for which there is still no solution (finally now confirmed after over a month and a long-term campaign to force SOny to reply to its customers).

If you get no joy from Sony Mobile here then try 'direct messaging' then on the Sony Mobile Facebook page for your own country, and get a refernce number and the name of the person you speak to. Keep a record of all communication with the company.

If that doesn't work and Sony will not refund your money for another sub-standard product then I suggest you send a copy of everything to various Tech and mobile phone magazines and ask themn to take up the case for you. Sony will not do this as they wish to keep problems quiet (on here) and away from the attention of the public and media, so you may have to force their hand! Try things like GSM Arena, CNet, TechCrunch, What Mobile, Mobile Gazette, Mobile Choice, and any others you can find (do a search for 'mobile phones' on Twitter for instance).

Frankly I would insist on your money back if your phone does not work without problems. The Xperia Z is after all a new phone and Sony's flagship. Good luck... I think you are going to need it!

Xperia V - problems & issues page (some seem to be the same as the Z)

http://talk.sonymobile.com/community/support/xperia_v

Re: Xperia Z dead

saabuldin — Mon, 11 Mar 2013 19:28:31 GMT

I called Sony up and told them the problem and me mentioned this thread which they had a look at. They said best thing to do is remove memory card and try as could be dodgy memory card. Sony also said only class 2 and 4 memory cards can be used with the phone. If this does not solve the problem then hard reset phone and I stall bare minimum apps and see how it goes as it could be dodgy app.

Worth a try.

Re: Xperia Z dead

rusticguy — Mon, 11 Mar 2013 20:06:02 GMT

I'll think of buying when XZ hits 25/26K on ebay. Their prirces sink faster as they are way overpriced for the HW that they come out with. Let's see how the prices of XZ hold after S4 launch. I am expecting XZ to hit 26K range around August/Sept basically fall @2k/month till it reaches 26k :smileygrin:

Sony takes pride in Good HW with a bad SW implementation so comapred to Samsung their phones become overpriced. Sony forgets that Android buyers are not like iPhone buyers ... Android buyers are very smart with their MONEY

Re: Xperia Z dead

robertlipowski — Mon, 11 Mar 2013 21:41:07 GMT

It can not be SD card. My phone has card installed and no problem at all. But my girlfriend phone doesnt have any sd and it died 3 times. But now is all fine. I removed quadrant from it and screen lock app.

Re: Xperia Z dead

saabuldin — Mon, 11 Mar 2013 21:45:44 GMT

So its possible that it was the apps you removed which could of been causing the problem.

Re: Xperia Z dead

robertlipowski — Mon, 11 Mar 2013 21:48:23 GMT

Maybe. If it crash again I will post here. The think is I have got this 2 apps installed and no problems at all. Hope they give us 4.2.2 bugs free. Go go SONY

Re: Xperia Z dead

saabuldin — Mon, 11 Mar 2013 21:52:09 GMT

I will be hard resetting my phone tomorow and will only install bare minimum apps and see what happens.

It seems like its a temporary short term problem untill the battery gets used to full capacity (just a thought)

Re: Xperia Z dead

saabuldin — Tue, 12 Mar 2013 12:35:41 GMT

Took out sd card from yesterday and hasn't gone dead since. Could be a coincidence. There are more users having this same problem on xda forums. Just search on Google xperia gone dead and click on first link.