topic Re: Dead st27i screen- anyone, HELP Pls & Ta! in XPERIA archive

Dead st27i screen- anyone, HELP Pls & Ta!

jnnyj — Mon, 31 Dec 2012 12:01:16 GMT

Hi all, am I the only 1 thats got stuck with a Go with a bust screen( cracked, just wont work)? Tried everywhere and cant find any comment/post related to a solution. Goin mad at this stage!!:smileyplain:

Re: Dead st27i screen- anyone, HELP Pls & Ta!

jnnyj — Mon, 31 Dec 2012 12:02:37 GMT

That should read NOT cracked - told ye I'm goin maddddd

Re: Dead st27i screen- anyone, HELP Pls & Ta!

kenw — Mon, 31 Dec 2012 12:35:03 GMT

You try pressing the power button and the up volume, this a phone restart sequence.

Re: Dead st27i screen- anyone, HELP Pls & Ta!

jnnyj — Mon, 31 Dec 2012 14:32:42 GMT

tried it loads, not working?

Re: Dead st27i screen- anyone, HELP Pls & Ta!

seahorsemoves — Mon, 31 Dec 2012 18:48:16 GMT

1. check battery if its empty if its ok then try step 2

2. hold the power botton and volume up arrow

hope this help

Re: Dead st27i screen- anyone, HELP Pls & Ta!

Simply_Jesse — Tue, 01 Jan 2013 07:17:32 GMT

Same problem... sudden NO SCREEN DISPLAY...

SONY SUPPORT GROUP... ANY IDEA PLEASE????

Re: Dead st27i screen- anyone, HELP Pls & Ta!

Sam — Wed, 02 Jan 2013 00:45:06 GMT

Try running a repair (yes this can be done with the phone powered off):

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

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Re: Dead st27i screen- anyone, HELP Pls & Ta!

jnnyj — Wed, 02 Jan 2013 21:04:56 GMT

Ta loads, but done all this to death1 Need to find something else.

Re: Dead st27i screen- anyone, HELP Pls & Ta!

Simply_Jesse — Thu, 03 Jan 2013 12:30:22 GMT

Yes, it didn't solved the problem with my fone either...

Re: Dead st27i screen- anyone, HELP Pls & Ta!

Sam — Fri, 04 Jan 2013 00:12:46 GMT

To be honest if you have both done this and have still had no luck then I can only advise that you return the handset so that it may be assessed by an authorised repair agent.

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Re: Dead st27i screen- anyone, HELP Pls & Ta!

Bentorion — Mon, 10 Feb 2014 09:54:03 GMT

That helped ! God , i've tried so many things...and THANK YOU ! Thanks a lot ! It stayed frozen i tried by the power button.....waiting for the batteery to run low....nothing , and your advice helped ! Cheers !