topic Re: Sony iON hangs in XPERIA archive

Sony iON hangs

jsp2999 — Thu, 26 Jul 2012 20:38:49 GMT

I have purchased a new Sony Xperia ion LTE from AT&T around 3 weeks back.

It gives me a strange problem. Sometime when I try to make a call, it hangs. It continues to display "connecting" but call never gets connected even after waiting for 5 minutes. I even can not do "End Call". Nothing happens if I click on it.

I able to access other features of the phone like other apps, browser etc.

I have to restart the phone and there after it starts working fine. It happens once in a day.

It doesn't seem network issue because after restarts I can make the call to same number from the same place.

Appreciate any help !!

Thanks

Message was edited by: jsp2999 I've repaired software using PC Companion. I have crossed my fingers that problem would have been resolved. Thanks for quick response from Sony team.

Re: Sony iON hangs

Samuel1 — Mon, 30 Jul 2012 14:27:41 GMT

I would recommend that you try to repair the software in your phone using PC Companion, since this clearly seems to be a software issue and not a network issue as you said.

You find PC Companion here: http://www.sonymobile.com/update

If you are using a Mac, you can use Bridge for Mac instead (found on the same link).

Re: Sony iON hangs

jsp2999 — Thu, 02 Aug 2012 15:30:58 GMT

I've repaired software using PC Companion. I have crossed my fingers that problem would have been resolved.

Thanks for quick response from Sony team.

Re: Sony iON hangs

jsp2999 — Wed, 08 Aug 2012 16:07:01 GMT

It hanged yesterday and again today !!

any other suggestion ??

Re: Sony iON hangs

gurnblansten — Wed, 08 Aug 2012 16:54:28 GMT

If it hung again after the SW repair likley have to check with AT&T support.

Mine bought through Rogers in Canada (Regret I cannot exchange under buyer remorse for a true phone - Samsung SIII or HTC OneX) and on my second Ion one to-date. 1st one battery died in under 6 hours - mostly in standby (Know it is bad, terrible actually but should not be that bad). Tons of SW issues - The music player always "stops" playing and have to restart track. New app I am using for playback actually hiccups (Meaning processor/timing issues). Facebook app can't draw pages in timely manner (Wi-Fi or data) and is always "black page" under Facebook menu. No PlayStation Store in Canada/US so what features does this phone actually offer? My two year old HTC is better - Gorilla Glass, processor almost same, may never get Jellbean but already running ICS and more reliable in all areas except no LTE. "Won't Get Fooled Again" is my Sony moniker - so annoyed!

Re: Sony iON hangs

jsp2999 — Mon, 20 Aug 2012 22:18:47 GMT

Called AT&T and they sent a new device of Sony iON on last Thursday. It has been not even 100 hours and I am facing the same problem in new device !!!

Is it a known bug ?? !!

Very disappoint with Sony for this phone !!!

Re: Sony iON hangs

Uliwooly — Mon, 20 Aug 2012 22:20:54 GMT

did you get a new micro SIM card or did you cut the old SIM card?

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Sony iON hangs

gurnblansten — Mon, 20 Aug 2012 23:47:23 GMT

Sorry about your experiences with the Ion. Check www.CNET.com and their TOP FIVE phones NOT to buy. Ion placed 5th. I am having so many issues, battery life beyond pathetic, processor bogs down multitasking. Fought tooth and nail with carrier and even though out money on Ion looking forward to Samsung S3 - ICS and Jellybean due about the time of Ion's fabled ICS upgrade. Sad to say Sony's track record with phones has not changed - pathetic.

Re: Sony iON hangs

jsp2999 — Tue, 21 Aug 2012 00:39:16 GMT

I received a new SIM card with my first Sony iON and the same SIM card I used with replacement Sony iON

Any clue ?

Re: Sony iON hangs

Uliwooly — Tue, 21 Aug 2012 00:43:31 GMT

I would just go to an at&t store and tell them that you need a new micro SIM card as the one you have it's not working, it should be free.

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Sony iON hangs

jsp2999 — Wed, 05 Sep 2012 16:11:10 GMT

Further updates ..

I got another replacement (third device) from AT&T along with a brand new SIM card.

It worked well for couple of days and then it restarted automatically - go knows why !! It happened twice with in interval of 24 hours !!

And today morning (after around 100 hours of up time), touch screen was frozen !! It doesn't respond to touch !!

I had to take SIM Card out in order to restart it !!

Also to note that I haven't installed any new application to this device yet. So it is a brand new device with brand new SIM, with default software and applications.

in short SONY ... VERY MUCH DISAPPOINT WITH YOUR PRODUCT !!

Any suggestion ?

Can I get "Non-Sony" device in replacement from AT&T ?

Re: Sony iON hangs

laingalion — Thu, 06 Sep 2012 01:09:32 GMT

I read a post from a user here who complained enough to AT&T that they replaced his phone with a non-sony phone.

I'm sure its not part of their policy and it will probably take a lot of complaining but apparently its fesiable.

Re: Sony iON hangs

higwayman — Fri, 07 Sep 2012 12:22:54 GMT

Did you install any apps, Mcafee, Norton etc or any other apps?

I recommend doing a factory reset.

If you are using your previous SD card, take note there might be folders left over which god knows if they had any part to play in your unpleasant encounter. I recommend using the original SD card provided.

See if it helps.

I am using a Ion - non LTE and i have not see anything like that.

Good luck.

Re: Sony iON hangs

dj143roho_gmail — Fri, 12 Jul 2013 16:50:00 GMT

my sony xperia ion has suddenly stoped screen gomes completely blalk only 4 touch buttons back lights are onn. what should i do????

Re: Sony iON hangs

bh — Wed, 16 Oct 2013 10:10:45 GMT

my phone is getting hang but today as i turn on my bluetooth it start giving me strange error its getting restart again and again with the window pop up "rethink possible"

Re: Sony iON hangs

hanging — Thu, 28 Nov 2013 14:17:03 GMT

I have Xperia ion which always hang whenevr i use data pack.. Evn i want to downgrade bcause i think its due to official upgrade to 4.1.2.. Evn i have gave my sony carr they just reinstal the software but prblm still exist.. Plese help.. May email id is .. If posible plz do mail the solution on my email id

Re: Sony iON hangs

mobilo — Thu, 23 Apr 2015 18:06:50 GMT

Do you have a hammer, this will take care of your headache. I did the same , feeling muc better

Re: Sony iON hangs

ogen — Fri, 31 Jul 2015 07:24:04 GMT

Having been a loyal Sony customer after owning this Sony ion and the problem I had with a microphone force me to proceed in either direction and now I'm an LG owner and it's sad that Sony could build a better phone