topic Re: Sony Xperia Sola : Touchscreen Problems in XPERIA archive

Sony Xperia Sola : Touchscreen Problems

Wed, 18 Jul 2012 14:45:17 GMT

I had bought this xperia sola 2 weeks ago.....it worked like butter since then till today morning......when i discovered that it's touchscreen is not working properly.....

The touch screen is not responding as it should...Sometimes it sens and sometimes not...!!!

As you can see in video... VIDEO LINK : http://www.youtube.com/watch?v=IjkJaEathV8

1. it's difficult to unlock.... time : 00.04, 2.10

2. then you cant select or delete clock widget (when you touch and hold.....it presumes that u touched ones and opens the clock.) time :00.24, 2.48

3. Capacitive buttons are also not responding well... time :00.27

4. not able to change wallpaper......as when touching and holding in empty region.....it doesn't open the wallpaper widget menu.... time: 00.30, 02.22

TOUCH and HOLD is not working....

5. also it have problem in dialing numbers... time: 00.42

6. things doesn't changes even after restarting.... time :1.39

7. also have problem in app menu.... time : 3.40

In all the whole problem is of touchscreen response......

I have also rest it to factory setting and formatted it's internal memory.....(in case some setting or app has created this problem) but unfortunately that has also not helped.....

also .162 update is not unavailable from sony(it was available earlier)......!!

also sony companion is also not repairing my phone...it says that your phone is upto date.....
and update centre is also saying phone up to date....and is also not showing"update anyway" feature as suggested by some users....

PLEASE HELP !!! ....I have bought this phone just 2 weeks ago...

Re: Sony Xperia Sola : Touchscreen Problems

Wed, 18 Jul 2012 17:24:36 GMT

i don't know the brand of screen protector, but iknow that this problem is not because of screen protector as the protector is on screen since i bought the mobile, and it was working like butter till today morning( 2 weeks), and since morning it very difficult to use....

also the problem remained whole day and still persisting.....so the condition of hands is also not a problem....as i had also tried to use it after washing hands....

No weight or pressure.....i keep it on my bed.....and as currently my vaccations are going on.....so it's on BED only since i bought it.....and no physical tension or pressure was ever applied on it....

so i don't know whats the problem....??

PLEASE HELP !!!

Re: Sony Xperia Sola : Touchscreen Problems

mandeep148 — Wed, 18 Jul 2012 17:32:36 GMT

may be the firmware problem....

try to flash firmware... it should fixed may be...

if not

then

There is only solution is GO TO SONY CARE CENTRE..

Re: Sony Xperia Sola : Touchscreen Problems

mhae0217 — Thu, 19 Jul 2012 16:55:22 GMT

I got the same problem. I bought the phone 3 weeks ago.

It worked pretty fine on the first week. Then on the 8th day when i woke up that morning its not responding good.

It's difficult to navigate the phone. All the keys not working, not just in one area but all.

And it;s intermittent.

I went to a sony center near my area, they check it and reset the software and it didn't work. They actually check the touch pannel but they didn't see any thing wrong nor any marks that it got wet.

we already tried updating the software but it doesn't make any difference.

I need help. I dont want to have the touch panel replace because it's a major refurbishment and not acceptable for a 3week old phone. is this a software issue? or the phone itself is the problem?

Re: Sony Xperia Sola : Touchscreen Problems

Thu, 19 Jul 2012 17:30:36 GMT

so what did they(service centre) say....??
and didn't you asked about phone replacement ??

and did they opened your phone for checking touchscreen.....?

I hope that, some sony guys will see this post and reply with a solution....!!

Re: Sony Xperia Sola : Touchscreen Problems

Fri, 20 Jul 2012 09:18:03 GMT

i highly doubt any intervntion from Sony guys.. They are busy making and selling faulty fones

Re: Sony Xperia Sola : Touchscreen Problems

mhae0217 — Fri, 20 Jul 2012 10:17:44 GMT

they can't replace my phone coz as per them it's no longer in the replacement period.

They actually opened the phone to see if it got wet. My phone didn't get wet it didn't have any scratch.

They tried reseting the software... they actually advise me to flash my firmware but im aware that it will void the warranty.

They say that it can be the touch panel itself and they can replace just the touch panel... which i think not acceptable for a 3week old phone right?

Re: Sony Xperia Sola : Touchscreen Problems

1729 — Fri, 20 Jul 2012 15:56:16 GMT

I had the exact same problem with my phone three weeks after buying it. I returned it to the store, and they sent it back to Sony. After one week, they said it was repaired and I got it back, but the problem persists. It's back to Sony now for the second time.

Can it be related to a battery problem? The battery drain was very large sometimes while doing nothing, and the touch-problem got worse when connected to the usb charger.

Re: Sony Xperia Sola : Touchscreen Problems

Sat, 21 Jul 2012 12:26:47 GMT

PLEASE READ THIS !!!

Hey guys....i want you to MAKE a video of your problems and post it on Youtube.....
and also tell about your problems on online shopping sites in REVIEWS.....!!

Atleast we can save many people from buying this SCRAP(SONY MOBILES) and also give links to this forum....as they should also see....how sony is ignoring it's customers who are in pain....!!

Re: Sony Xperia Sola : Touchscreen Problems

mandeep148 — Sat, 21 Jul 2012 16:43:47 GMT

u can also give ur phone to service centre for "DO" means replace of phone...

in this "DO" u can give u r phone with box and all accessories then sony care centre send your phone for replace then ur phone will be replace with new sealed box....

i hope... your phone in "DO" period.:smileyplain:

NOTE. I M NOT SURE....

Re: Sony Xperia Sola : Touchscreen Problems

writetome143 — Sat, 21 Jul 2012 17:01:38 GMT

I think only who purchase from SONY store direct. they could return the phone... but not sure for to Replace the phone cuz.. they might can downgrade the firmware.. not replaced...

Re: Sony Xperia Sola : Touchscreen Problems

jalberto — Sun, 22 Jul 2012 14:54:46 GMT

I'm haveing exactly the same problem since 2-3 days ago, really annoying

Re: Sony Xperia Sola : Touchscreen Problems

linkin6 — Sun, 22 Jul 2012 19:15:41 GMT

I'm having the same problem. I can't even unlock it anymore.

Re: Sony Xperia Sola : Touchscreen Problems

Clauu — Sun, 22 Jul 2012 21:45:08 GMT

jalberto and linkin6, country?

Re: Sony Xperia Sola : Touchscreen Problems

jalberto — Mon, 23 Jul 2012 09:29:09 GMT

I'm from spain.

The phone was working perfectly until 2-3 days ago. I just phoned xperia service, and they told me they don't know nohing about this problem.

Re: Sony Xperia Sola : Touchscreen Problems

linkin6 — Mon, 23 Jul 2012 15:42:05 GMT

I'm from Belgium. Why?

Re: Sony Xperia Sola : Touchscreen Problems

Clauu — Mon, 23 Jul 2012 18:22:48 GMT

Just asking, maybe some batches have problems.

Re: Sony Xperia Sola : Touchscreen Problems

tr0yquint0 — Mon, 23 Jul 2012 19:51:24 GMT

I also have the problem but the here in my country (Philippines) there is no available touchscreen replacement. They said the phone is still new. What will I do to the phone that I can't even unlock the screen???

Re: Sony Xperia Sola : Touchscreen Problems

tharrin — Wed, 25 Jul 2012 09:32:35 GMT

Same problem here. In New Zealand, phone from Hong Kong. Was fine for a start, but last night just started behaving like the posted video. Removed any recently updated apps and stuff, no change...

would like to know if Sony has seen many Solas coming back with same problem?

Not happy, starting to hate this phone....

Re: Sony Xperia Sola : Touchscreen Problems

Wed, 25 Jul 2012 10:02:20 GMT

Hi guys.....I have a GOOD NEWS !!.

I had gone to service Centre..and he has updated my phone to .162 firmware.....and Guess what...
My phone is working Great.....and i also don't have any network or battery issues with .162..

hope it will work for you...