https://community.sony.si/t5/xa-series/digitizer-or-motherboard/m-p/3641804#M30067 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1201773">@Coloradogirl</A>, I am sorry to see and hear about this.</P><P>Looking at the picture it is hard to tell what is causing the lines in the display. I would suggest that you hand your phone in to an authorized service center in order to have the phone physically examined.&nbsp;<BR /><BR />As&nbsp;<SPAN>routines for service, warranty and consumer laws vary between markets, I suggest that you get in contact with your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">local support team</A> for further instructions on how to get your phone sent to service.<BR /><BR />Let me know if there is anything else i can help you with!</SPAN></P> Thu, 18 Apr 2019 10:07:08 GMT Martin1 2019-04-18T10:07:08Z https://community.sony.si/t5/xa-series/digitizer-or-motherboard/m-p/3641803#M30066 <P>I don't know if this is a digitizer problem or motherboard problem the screen is not cracked at all basically a black screen and some colored vertical lines. Don't know why my picture is not showing up<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="20190415_171950.jpg" style="width: 999px;"><IMG src="https://community.sony.co.uk/legacyfs/online/51894iD840B05AAA032A21/image-size/large?v=1.0&amp;px=999" title="20190415_171950.jpg" alt="20190415_171950.jpg" /></SPAN></P> Mon, 15 Apr 2019 23:23:26 GMT https://community.sony.si/t5/xa-series/digitizer-or-motherboard/m-p/3641803#M30066 Coloradogirl 2019-04-15T23:23:26Z https://community.sony.si/t5/xa-series/digitizer-or-motherboard/m-p/3641804#M30067 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1201773">@Coloradogirl</A>, I am sorry to see and hear about this.</P><P>Looking at the picture it is hard to tell what is causing the lines in the display. I would suggest that you hand your phone in to an authorized service center in order to have the phone physically examined.&nbsp;<BR /><BR />As&nbsp;<SPAN>routines for service, warranty and consumer laws vary between markets, I suggest that you get in contact with your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">local support team</A> for further instructions on how to get your phone sent to service.<BR /><BR />Let me know if there is anything else i can help you with!</SPAN></P> Thu, 18 Apr 2019 10:07:08 GMT https://community.sony.si/t5/xa-series/digitizer-or-motherboard/m-p/3641804#M30067 Martin1 2019-04-18T10:07:08Z