https://community.sony.si/t5/xa-series/xa1-lost-sound/m-p/3639106#M29516 <P>Hi everyone. I have a problem with my XA1 - no ring tones, notifications, no alarms. Phone reset to factory settings, new software, repaired by pc companion and now set up to safe mode but still not Sound.&nbsp;</P> Wed, 27 Mar 2019 07:30:18 GMT 1308 2019-03-27T07:30:18Z https://community.sony.si/t5/xa-series/xa1-lost-sound/m-p/3639106#M29516 <P>Hi everyone. I have a problem with my XA1 - no ring tones, notifications, no alarms. Phone reset to factory settings, new software, repaired by pc companion and now set up to safe mode but still not Sound.&nbsp;</P> Wed, 27 Mar 2019 07:30:18 GMT https://community.sony.si/t5/xa-series/xa1-lost-sound/m-p/3639106#M29516 1308 2019-03-27T07:30:18Z https://community.sony.si/t5/xa-series/xa1-lost-sound/m-p/3639107#M29517 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1184133">@1308</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.si/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Is neither of the speakers in the device working when you do the tests inside the Support application? You can the tests in Settings &gt; Support &gt; Xperia tests &gt; "Loudspeaker" and "earspeaker", or if you have the latest version of the application its merged into "Media".<BR /><BR />If there is no sound coming from either speaker in the test and based on the troubleshooting you have already done on your own, get in touch with your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_blank" rel="nofollow noopener noreferrer">Local support team</A> so they can arrange a repair for you.<BR /><BR />Let me know how it went!</P> Thu, 28 Mar 2019 09:19:37 GMT https://community.sony.si/t5/xa-series/xa1-lost-sound/m-p/3639107#M29517 Jonas 2019-03-28T09:19:37Z