https://community.sony.si/t5/xa-series/xperia-xa2-volume-down-button-damaged/m-p/3638160#M29352 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1239781">@LSalmon</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.si/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If the volume down button is pressed down during the start-up, you will end up in safe mode, so in your case, you won't be able to get out of it, apart from having the volume down button fixed.<BR /><BR />Regarding the proof of purchase, do you know which store you bought the device at? If you do, you can try to contact them and ask them if they can give provide you with a receipt of the purchase.<BR /><BR />I hope that helps!</P> Wed, 20 Mar 2019 12:40:03 GMT Jonas 2019-03-20T12:40:03Z https://community.sony.si/t5/xa-series/xperia-xa2-volume-down-button-damaged/m-p/3638159#M29351 <P>Hi - I dropped my phone and it is damaged where the down volume button is - I can't get the phone out of safe mode because it constantly thinks I'm holding down the button.&nbsp; Is there another way to force the phone out of safe mode?&nbsp; I can't find my proof of purchase and a mobile repair centre cannot fix this issue.</P> Wed, 20 Mar 2019 03:00:41 GMT https://community.sony.si/t5/xa-series/xperia-xa2-volume-down-button-damaged/m-p/3638159#M29351 LSalmon 2019-03-20T03:00:41Z https://community.sony.si/t5/xa-series/xperia-xa2-volume-down-button-damaged/m-p/3638160#M29352 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1239781">@LSalmon</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.si/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If the volume down button is pressed down during the start-up, you will end up in safe mode, so in your case, you won't be able to get out of it, apart from having the volume down button fixed.<BR /><BR />Regarding the proof of purchase, do you know which store you bought the device at? If you do, you can try to contact them and ask them if they can give provide you with a receipt of the purchase.<BR /><BR />I hope that helps!</P> Wed, 20 Mar 2019 12:40:03 GMT https://community.sony.si/t5/xa-series/xperia-xa2-volume-down-button-damaged/m-p/3638160#M29352 Jonas 2019-03-20T12:40:03Z