topic Camera and light don't work after last update in XA Series

Camera and light don't work after last update

Oreole1 — Wed, 06 Mar 2019 19:48:45 GMT

Camera and light don't work after last update. What should I do?

Re: Camera and light don't work after last update

Uliwooly — Thu, 07 Mar 2019 02:41:36 GMT

@Oreole1

Which Xperia do you have? Android version? have you reinstalled the update?

Re: Camera and light don't work after last update

Jonas — Wed, 20 Mar 2019 09:20:51 GMT

Hi @Oreole1, sorry to hear about this!

As @uliwooly mentioned, could you please get back to us with which phone model and Android version that you have? You can find this information in Settings > (System) > About phone.

Depending on the device that you have, there should be a Support menu available in the Settings menu where you can tap on "Xperia tests" in the bottom right corner and do the test for both the torch and the camera. How's the camera and torch working in this test?

Let us know how it goes!

Re: Camera and light don't work after last update

Hunter19 — Wed, 27 Mar 2019 12:50:05 GMT

Reinstall the update - this should fix it.

Re: Camera and light don't work after last update

Jonas — Mon, 01 Apr 2019 12:51:45 GMT

Hi @Posie19!

That can be the solution, but there a few more things that can be done before trying to perform a software repair!

Good tip though, so thank you for that!

Re: Camera and light don't work after last update

Oreole1 — Mon, 01 Apr 2019 15:22:38 GMT

Xa1+dual. I've already done full reset several times. The situation is the same.

Re: Camera and light don't work after last update

Oreole1 — Mon, 01 Apr 2019 15:26:09 GMT

I've done repair and test. Camera doesn't work.

Re: Camera and light don't work after last update

Uliwooly — Mon, 01 Apr 2019 19:41:08 GMT

@Oreole1

Could you test your device?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Camera and light don't work after last update

Jonas — Thu, 04 Apr 2019 12:43:26 GMT

Hi again @Oreole1!

In this case, your device will need to be sent in to an authorized service centre so it can be examined by a technician and repaired. Your Local support team will assist you further with this as the service routines and so forth varies between markets and I won't be able to do it from here.

Keep us posted!