topic Re: Slow unresponsive device in XA Series

Slow unresponsive device

RandAllThor — Fri, 01 Mar 2019 13:20:52 GMT

My Sony Xperia XA1 is only a little more than a month old. It has been working fine until a week or so ago.

Now, it is super slow, keyboard unresponsive or pop-up and down when ever I try to write or text someone. Especially in game chats.

But also trying to type here is difficult.

I don't have any new installed apps. Have already performed a factory reset without solving the problem.

My device is up to date on all apps and have the latest software installed.

So, what is going on?

I have lots of free space, cleared chace and even installed Nova luncher today, in a desperate attempt to get my phone a little faster or more responsive. It did help a little, but problem still persistent.

Any advice, suggestions and help would be much appreciated.

Thanks.

Re: Slow unresponsive device

Uliwooly — Sun, 03 Mar 2019 04:05:51 GMT

@RandAllThor

You have "lots of free space" is it internal or SD card?

could you boot in >>> safe mode > open chrome > try to post here > do you experience the same lag?

Re: Slow unresponsive device

RandAllThor — Mon, 04 Mar 2019 12:28:36 GMT

Hello

Thank you for the reply. I have 32GB internal storage on this phone and used 63%

I do not feel comfortable trying out this "safe mode" As I am not that tech savvy.MMaybe I need to take it to the store where I bought it and send it to service as I still have Factory warranty?

Re: Slow unresponsive device

Uliwooly — Sat, 09 Mar 2019 18:10:58 GMT

@RandAllThor

Safe mode will only disable third party apps that can be causing the problem, it won't do anything else, you can restart the phone to exit safe mode