topic Re: Camera and torch not working in XA Series

Camera and torch not working

Yaz91 — Wed, 12 Sep 2018 17:34:01 GMT

Randomly one day about 2 weeks ago my camera and torch stopped working it was originally saying its stopped working and would shut down now it doesn't open at all. Torch doesn't work what so ever. I've tried everything. Clearing the cache etc. What can I do?

Re: Camera and torch not working

Dotnetrix — Fri, 01 Feb 2019 20:47:39 GMT

I have exactly the same issue. Did you get it sorted?

Re: Camera and torch not working

Faßs — Thu, 28 Feb 2019 03:33:13 GMT

Neither mine work... I've been trying everything, even to reset the phone to fabric settings and nothing solve the problem 😭

P S. Excuse my poor English

Re: Camera and torch not working

Uliwooly — Thu, 28 Feb 2019 03:39:59 GMT

@Faßs

Have you repaired the phone with Xperia Companion? have you tested the phone?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Camera and torch not working

Faßs — Thu, 28 Feb 2019 09:54:12 GMT

That's my next step, because it hasn't work yet... I did all the things that every technician recommend... I restarted the phone, checked it in secure mode, cleaned cache, made the test I found in settings, restored everything and the problem persists