topic Re: Mobile data not working after update in XA Series

Mobile data not working after update

AnCello — Fri, 11 Aug 2017 03:12:01 GMT

Today, I Updated my Xperia XA to 7.0 (nougat) and movil data does not World... I Called to my Internet provier and restared movil settings, and anything Works.... is it an update problem? thanks For your help

Re: Mobile data not working after update

Jonas — Fri, 11 Aug 2017 06:37:16 GMT

Hi @AnCello, sorry to hear about this.

Do I understand correctly that is it mobile data that isn't working after you have updated your phone to Android 7.0? If that is the case, try downloading the Internet settings in your device again.

You can do so if you go to Settings > More > Internet settings > Accept. Wait for them to be downloaded and installed and then reboot your phone and see if that works.

Let me know if that helps!

Re: Mobile data not working after update

AnCello — Fri, 11 Aug 2017 13:11:19 GMT

Thanks, its already solved

Re: Mobile data not working after update

Jonas — Wed, 16 Aug 2017 14:11:39 GMT

Hi again and I'm glad to hear that your mobile data connection is now working again!

Let me know if there is anything else!

Re: Mobile data not working after update

cmborja — Thu, 24 Aug 2017 14:02:08 GMT

Hi there!

I had the same problem, after de upgrade the mobile data stop working, I did what you said about downloading the Internet settings, and it works for a while. But now, a week after, I have the problem again... so I download the internet settings but this time it doesn't work... I can make calls, but the mobile data are death..... I already try my sim card (chip), in other mobile phone and it wokrs perfectly.

Can you help me please?

Re: Mobile data not working after update

Grimaldo — Fri, 25 Aug 2017 01:13:21 GMT

I have the same problem, is there another way to solve the problem?

Re: Mobile data not working after update

Jonas — Mon, 28 Aug 2017 09:39:30 GMT

Hi @cmborja, sorry to hear about this.

When you tried to download the Internet settings again, did you see any error messages or did the settings download and install as expected? If they installed without any error messages, try rebooting your phone and see if you can access the Internet using mobile data. If you were faced with an error message, try downloading them while connected to a Wi-Fi network.

If it still doesn't work, could you please try with another SIM card in your phone and download the Internet settings again > reboot your phone and see if you then are able to access the Internet using mobile data.

@Grimaldo, sorry to hear about this.

Have you tried downloading the Internet settings once again in your phone? You can do that in Settings > More > Internet settings. Wait for the settings to be downloaded and installed and then reboot your phone once.

Let me know how it works out for both of you!

Re: Mobile data not working after update

cmborja — Mon, 28 Aug 2017 15:03:17 GMT

Hi @Jonas

Well, I did everything that you said, but nothing works, so I had to use the last resource and I apply the Factory Reset using the "Software Repair" option in the Xperia Companion... and it works.

So, definitely the problem is the update version.

Thanks for your support.

Re: Mobile data not working after update

Jonas — Tue, 29 Aug 2017 14:24:53 GMT

Hi again @cmborja,

I'm glad to hear that it is working now again, sorry that you had to perform a software repair however to get it to work.

I'm very thankful that you had the time to get back to me with how you solved this and I hope other users can find this information helpful!

Have a great day and thanks once again!

Can't use my cell data

Caesar1 — Wed, 30 Aug 2017 22:17:51 GMT

Hi all my name is Caesar, i have the Xperia XA and after the last software update i Can't use my cell data, anyone can tell me how to fin this problem please?

Re: Can't use my cell data

Jonas — Tue, 05 Sep 2017 12:05:11 GMT

Hi @Caesar1, welcome to our forum and I'm sorry to hear about this.

Have you tried downloading the Internet settings again in your phone? If they have been reset during the update you will need to download them again from Settings > More > Internet settings > Accept.

Wait for them to be downloaded and installed and then reboot your device.

Let me know if that helps!

Re: Mobile data not working after update

Grimaldo — Mon, 11 Sep 2017 21:54:54 GMT

Is already working, but, I need to download the internet setting every time that the mobile data fail, so far it is working, thanks

Can't use data after update

Lynn3 — Fri, 15 Sep 2017 05:19:43 GMT

Hello someone can help me Sony made an update and since it did I can not use my data

Translated with Google Translate.

Re: Can't use data after update

najodleglejszy — Fri, 15 Sep 2017 07:36:36 GMT

@Lynn3, have you tried following the instructions in the comment marked as a solution? /t5/Xperia-XA-XA-Ultra/Mobile-data-not-working-after-update/m-p/1251155#M9483

Re: Mobile data not working after update

Jonas — Mon, 25 Sep 2017 12:28:20 GMT

Hello everyone, sorry for the late reply.

@Grimaldo, I'm glad to hear that everything is working now again!

@Lynn3, sorry to hear about this.

I would recommend that you try and download the Internet settings again in your phone. To do that, go to Settings > More > Internet settings > Accept.

Wait for them to be downloaded and installed and then reboot your device.

I hope that helps!

After the update of Android 7 does not work Internet

Orlov199224 — Mon, 16 Oct 2017 17:24:16 GMT

After the update of Android 7 does not work Internet

Re: Information about changes in software updates?

Orlov199224 — Mon, 16 Oct 2017 17:32:17 GMT

33.3.A.1.97

Re: After the update of Android 7 does not work Internet

Jonas — Tue, 17 Oct 2017 06:42:00 GMT

Hi @Orlov199224, sorry to hear about this.

I would recommend that you download the Internet settings again in your device and when they have been downloaded and installed, reboot the phone and see if you are able to access the Internet again using mobile data.

You can download these settings if you go to Settings > More > Internet settings > Accept.

Let me know if that helps!

Re: After the update of Android 7 does not work Internet

Orlov199224 — Tue, 17 Oct 2017 14:28:01 GMT

Thank you in advance for your cooperation. After the smartphone restarts the internet works. Turn off the Internet for a while, then turn it on again and the internet no longer works. You need to restart the phone again.

Re: After the update of Android 7 does not work Internet

Jonas — Fri, 20 Oct 2017 13:01:09 GMT

Hi again @Orlov199224, I answered the PM that you sent me, so please have a look in your inbox!