topic Re: Absolutely shocking customer services! in Other/General

Absolutely shocking customer services!

nickyt663 — Thu, 24 Aug 2023 07:39:44 GMT

Have had on going issues dating back to Nov 2022. I have had a number of replacement Waterproof MP3

This recent issue has been going on 7 weeks already. I supplied every document and email ever received (there are Lots!!!) and still getting we will call (they dont) and respond in 1 - 2 working days!

come on Sony sort it out please!

Re: Absolutely shocking customer services!

jumpsuit — Thu, 24 Aug 2023 11:55:57 GMT

Hi @nickyt663 and welcome to the UK Community

I have escalated this for you so someone should be in touch with you in the

next few days (apart from weekends).

Are your contact details correct in your profile?

Re: Absolutely shocking customer services!

nickyt663 — Thu, 24 Aug 2023 15:44:45 GMT

hello yes they are... many thanks

Re: Absolutely shocking customer services!

jumpsuit — Fri, 25 Aug 2023 20:08:28 GMT

Hi again @nickyt663

Support have informed me that they will be in touch with you to update you

on your case.

Keep me posted